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Vision Chrysler Dodge Jeep Ram
Rochester, NY
821 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 821 reviews
Verified Customer
Helpful May 07, 2024
They buried my car when I went to pick it up and other cars had to be moved just to get it out. They knew that I was coming, but they still blocked it in. It took a half hour just to leave the parking lot cars had to be moved just to get it out. They knew that I was coming, but they still blocked it in. It took a half hour just to leave the parking lot More
by dlazio2003
Employees Worked With
I don’t know names
May 06, 2024
Unavailable at scheduled appointment times waited 45 min before my car was looked at with scheduled appointment . grossly understaffed . Dishonest failed Ny inspection and passed at different garage With before my car was looked at with scheduled appointment . grossly understaffed . Dishonest failed Ny inspection and passed at different garage Within 1 hr of leaving my appointment at vision More
by tobinkerry
Employees Worked With
Don’t know names of staff
May 06, 2024
I am 27 months into a lease for a 22’ Wrangler that has less thank 25K miles on it. Took it in for the annual inspection and was advised that the tires were worn and that they wouldn’t pass and was presen less thank 25K miles on it. Took it in for the annual inspection and was advised that the tires were worn and that they wouldn’t pass and was presented with 3 quotes (for tires) before any real discussion as if I would just whip out my credit card and say “ring me up!”. I had a professional and healthy conversation with the service admin and explained A) I don’t feel like the tires are worn based on my 2 eyeballs and B) Why would I invest close to $2K on tires before the summer and when in 9-10 months I planned on being back here talking to a salesmen about leasing another Wrangler (which I love!)? He acknowledged and stated he needed to speak with the “service manager”. Upon his return (the same guy not the service manager) I was told again that I would not pass and that it would be advantageous to purchase the tires. I disagreed and left w/o a sticker on my Wrangler. I promptly took it to a auto service location (that sells tires mind you) and they passed my inspection WITH NO ISSUES and stated the tires were fine and capable of passing NYS requirements. I was VERY disappointed in the tactical approach of this dealership and I WILL NOT be getting my next Wrangler from them. Period. More
by Justintibbitts
Employees Worked With
Was not given name
May 05, 2024
Not attentive to customers waiting. No escort to car location. Eager to finish customer employee relationship once transactions were completed. No escort to car location. Eager to finish customer employee relationship once transactions were completed. More
by zswhite01
Employees Worked With
Service department
May 04, 2024
Everyone was nice and helpful at the dealership. Definitely would recommend them for service work.. Definitely would recommend them for service work.. More
by milliman23
