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Vision Chrysler Dodge Jeep Ram

Rochester, NY

4.2
1,338 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,008 service reviews

October 04, 2025

Nico an Kevin were great to work with. If something was needed they took care of it and if there was an issue they handled it professionally and promptly. I would work with both of them ag More

by Ejlergner
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Dengal
Oct 07, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 03, 2025

Service department was great but the the phone service was terrible could not get to talk to a real person not helpful at all More

by jackgmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

October 02, 2025

They were very friendly and accommodating! I will never take my Journey anywhere else. Perfect customer service! More

by AMYDORIANB
Recommend Dealer
Yes
Employees Worked With
Jayden
Oct 03, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 01, 2025

Usually great but this time it took 4 visits to fix the speaker in my door. Worst thing was on the 3rd visit, they forgot to order my part! I wasn’t frustrated until then. Service people were nice and apol More

by jmobelle31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 30, 2025

Professionalism at its finest, John is always willing to go above and beyond for his customers! More

by demomech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonzales
Sep 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 28, 2025

Bought a car from here and that experience was great. So figured I'd bring another vehicle (dodge) here for service. We dropped the car off Wednesday night for a 1030 am appt on thurs. At 5pm Thursday, More

by Jenn14589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Jenn. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 27, 2025

I was not informed that a couple of technicians had quit the week before until my vehicle had been there for almost two days. It was not completed until day number three, and I had to keep calling to find More

by mall6123
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 26, 2025

I found staff helpful and friendly. Dealership has a nice customer waiting area with a beverage dispenser. More

by dab2457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Ross
Sep 26, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 24, 2025

Apparently, I need to write at least 15 words to review this dealership. I’m not sure what you want me to say as I’ve given no other prompt. More

by kemojc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Venditti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your 4-star rating!

September 22, 2025

I really like the Service team. They are attentive and pleasant. I believe they are customers first. More

by matt@rochesterap.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Sep 23, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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