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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
945 Reviews
Call Service Center (585) 673-7826

945 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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August 17, 2024

When I bought the car it came with lifetime oil changes, they no longer honor More

by jec1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Middle seat
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Aug 22, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Jec1212" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 17, 2024

They worked well with me with getting me a loaner and made good on the blown motor on the used car I purchased More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Pierce, Frank Torres
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Aug 22, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 16, 2024

Service dept is awful. I was contacted to schedule an appointment for a recall. I took car in on scheduled date, and never got a call. Went in at 5:30 PM only to be told th More

by KMB2125
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Dengal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
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Aug 22, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"KMB2125" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 15, 2024

terrible,the did a lot of things wrong,more than one person should be able to take your money,won't answer the phone or call back after leaving messages. More

by MORRISONGARAGE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Cicione
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dengal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Simpson
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Aug 22, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"MORRISONGARAGE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 15, 2024

Mechanic work done on my truck was terrible. Someone else had to fix it. Had no issues with frank, he was great More

by TJHEATING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Pierce, Josh Reyes, Frank Torres
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Aug 22, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

August 13, 2024

had appointment for service and told service I would wait for car, took way longer than expected. Would have dropped off if I knew length of time for service More

by BBLAIN5671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Torres
Report | Print
Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 13, 2024

Haven't interacted with the dealership in a while A lot of new people since I was last there, especially in the service department. I gave them a lower scope because they weren't able to find a leak in my More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Report | Print
Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

August 13, 2024

timely and polite. honest and helpful. keep car clean and protected. would not go anywhere else for service. More

by valhow4
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Torres
Report | Print
Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 12, 2024

Only if You get Your phone service taken care of. I had a very hard time getting through to find out about My car. Also they did not have the right number down that I gave them. More

by aryans0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Aryans0" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 12, 2024

Very difficult to get anyone to answer the phone. Service is terrible. Comuniction with customer, there isn't any. I will never go back, never. More

by RPETRAL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
Report | Print
Aug 14, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"RPETRAL4" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 16, 2024 -

RPETRAL4 responded

On July 9 or 10 I had an appointment to repair the Charging system fault on my 2024 Jeep Willy's 4xe. I dropped the Jeep off at the service dept at Vision Jeep on Panorama Trail Penfield NY. The person I talked to, said I would have to leave the Jeep overnight, I said OK. The next day I tried to call Vision ten times. Every time I got a recorded message, I gave up and my wife drove me to Vision service dept. At the service dept there were other people waiting. All had the same complaint, no one answers the phone. I talked to a service person. Is my Jeep done? After searching his computer for ten minutes he said let me check the shop. Fifteen minutes later he came back and said “it’s not fixed, the Jeep is in the lot you can pick it up. No explanation, no sorry, nothing! I proceeded to call a more responsible Jeep dealer. My Jeep was repaired and has not had a problem since. Richard Petralia 585-370-8306 rpetral4@rochester.rr.com

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