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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
917 Reviews
Call Service Center (585) 673-7826

917 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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October 14, 2023

They had great communication and were very professional. The only disappointment was that I had to wait longer because the part came in damaged. More

by dhirsh21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden
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Oct 16, 2023 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

October 12, 2023

Took our vehicle into service once we checked in. We waited. Service completed in a timely fashion More

by Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
Report | Print
Oct 12, 2023 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your continued loyalty and support!

Oct 12, 2023 -

Holly responded

Bought all 3 of our Dodge Ram trucks from this dealership. Service has always been a key component!

October 12, 2023

Good job except for my out my free oil change coupon was not honored. We will purchase next car elsewhere. More

by cjorginho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
Report | Print
Oct 12, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 11, 2023

My appointment time was kept . . very courteous service and the work was done in a timely fashion! More

by BONNIEJEANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 11, 2023

3 weeks for an appointment is not prompt. Disappointed the free oils change is gone. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
Report | Print
Oct 11, 2023 -

Chris responded

Thank you

October 10, 2023

No part to fix a part they knew I was coming in for. New Ownership leaves something to be desired. More

by Thompson34698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ownership
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Oct 10, 2023 -

Vision Chrysler Dodge Jeep Ram responded

"Thompson34698" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 10, 2023

Courteous helpful and dependable. Explained issues that needed to be resolved and work completed without issues. Was updated as work progressed. More

by lizbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth L., Dan P.
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Oct 10, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 08, 2023

straightforward, reliable, good dealership this is my sixth car from this dealer, and have been treated very nicely by sales and service More

by CINDYLEEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan G., Edgar Quinones
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Oct 09, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 06, 2023

Very friendly service and experience from Larry. I came to this dealer because of several bad experiences at another location. I will definitely be back for service going forward. More

by leahey21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence
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Oct 09, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 03, 2023

Service team is always friendly. As I waited for the work to be done, the oil change, tire rotation, and NYS inspection were completed in a timely manner. More

by MARILYNWRIGHT78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Bulger
Report | Print
Oct 03, 2023 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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