Vision Hyundai Henrietta Rochester - Service Center

The customer service there was dismissive and not very attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested More

Very hard to get a hold of when checking on the status of my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision H my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision Hyundai at all. Sales or services. More

Friendly, efficient and compassionate. Friendly service, very efficient and knowledgeable. My overall experience has been wonderful. Friendly service, very efficient and knowledgeable. My overall experience has been wonderful. More

Nate is absolutely phenomenal! He works on my car every time and I couldn't recommend him and Michelle more! He works on my car every time and I couldn't recommend him and Michelle more! More

Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out that night I almost had a quick accident because I didn't realize right away they were not on. My suggestion is to set the headlights back to whatever setting they were in when they did there work More

It it was my first visit to Vision Hyundai in Henrietta and, other than the Construction, was impressed by everybody working in the service department. Michelle and Hector were both very professional and e and, other than the Construction, was impressed by everybody working in the service department. Michelle and Hector were both very professional and extremely helpful. I will definitely return should the need arise. More

Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions and explained my bill and asked if I had any questions More

It was very difficult to set up appointment. Took over four days and talked to numerous different people. Almost gave up Took over four days and talked to numerous different people. Almost gave up More

The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. This is the second vehicle I have bought from them and would recommend them to anyone. More

I appreciate them handling my situation, but I wish they would give accurate estimates for when my car would be ready. They told me it would get detailed in an hour at 11am. I went home for lunch, then they would give accurate estimates for when my car would be ready. They told me it would get detailed in an hour at 11am. I went home for lunch, then they called me and told me 4pm. They also take a very long time to do their paperwork. More