Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.4
626 Reviews

628 Reviews of Vision Hyundai Henrietta Rochester - Service Center

Sort by
July 23, 2025

I was happy that they took my car at my appointment time and finished my oil change relatively quickly. More

by KCRUMPLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Murphy
Report | Print
July 23, 2025

I was happy that they were able to perform an oil change on my Nissan Rogue, despite being a Hyundai dealership. My only small complaint is that they inflated my rear tires to the wrong pressure. (The sti More

by KCRUMPLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do Not Remember
Report | Print
July 22, 2025

They were able to work on car quickly and finished it quickly with no hassle. More

by scotsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 15, 2025

Left and came back in thinking I had walked out without paying for my oil change and servicing, but it has been free of charge. More

by Ccjr1257
Recommend Dealer
Yes
Employees Worked With
Guy with forearm tattoos
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 11, 2025

Michele Murphy was awesome. Helped me with downloading Blue link to my phone, great service. More

by MEBEIKIRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Murphy
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 10, 2025

Customer service second to none. I had my service done within a half hour like it was said very pleasant environment, even under construction. More

by MMATTICE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 10, 2025

Good service notified with video and estimate. Warranty service and added free inspection. Prices were high for brake service and new filters. But that's the price to keep your new car like new. More

by rruta1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

July 10, 2025

Keeps you informed and they are honest Friendly always have coffee and other snacks Prompt More

by ROSALIND.BELL
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Melino
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 09, 2025

Always great service and fair. Matt has been very knowledgeable on all of my repairs. I would recommend him to any of my people that needed service on their Hyundai. More

by MFREY002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 09, 2025

Should go over all pricing options when dropping off a car for service. The car was not ready at the time I was originally told. I received an unusable coupon in the mail. Fortunately, the service directo More

by LAVGREEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Report | Print
Jul 16, 2025 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

1
2
...
63