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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.4
595 Reviews

595 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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October 29, 2023

I think they did a great job very helpful Always nice to deal with good job More

by CROSBY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
Oct 31, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 29, 2023

Consistently great service. It's nice to go to a place where they know who you are when you walk in. More

by chrislefeber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Always greeted warmly. Understandable explanations for work that needs to be done. Appreciate not being treated like an ignorant woman; always respectful. Grateful for h More

by CLAIRE_4JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 28, 2023

Customer and tech service area are excellent. Hats off to Matt and Nate thank you More

by FRAN7462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate service tech
October 27, 2023

My service advisor, Matt Melino, was great. He explained the services I was scheduled for and used my coupons towards it. Since I dropped it off, he kept me informed of what was done and texted More

by DENISESIGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 27, 2023

Top notch service. They took care of everything.even reset my password to my phone so I can use my remote start. More

by PASK4046
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 27, 2023

Really great service and speedy as well I am very pleased with Vision Hyundai in Henrietta More

by jjulian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
Oct 27, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2023

I received friendly and prompt service. All my questions were answered . I was given free Inspections for the life if the vehucles. More

by LORIJEANOLIVER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 24, 2023

Extremely poor customer service and sales methods! Sales rep Vincent hung up on me. New owner should know that I’ve purchased my last two cars from that dealership and would never buy another one. More

by c.cope35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent
Oct 25, 2023 -

Vision Hyundai Henrietta Rochester responded

"C.cope35" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 24, 2023

Great service! My car overheated and had to be towed to shop. Got call right away with explanation of why car overheated. Car was repaired same day! More

by Rose2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
Oct 24, 2023 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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