Vision Hyundai Henrietta Rochester - Service Center

I really wanted to like the service center but their communication is horrible. When I called, I asked to schedule an appointment when it was most convenient for them, meaning they had the time to atte communication is horrible. When I called, I asked to schedule an appointment when it was most convenient for them, meaning they had the time to attend to my car. I had a very simple repair that I was told would take 30 mins. When I arrived I was told to wait and they’d let me know when it was ready. After an hour, I went to check, and only then was told I should get a ride because they’re “busy.” As I was leaving, I saw them pull my car around from the front…they hadn’t even started yet. Extremely disappointed. More

Staff is always pleasant and helpful. Waiting room is nice. Questions are answered and not too expensive! Waiting room is nice. Questions are answered and not too expensive! More

Got me right in for an oil change, inspection and 15,000 mile maintenance. Excellent service! mile maintenance. Excellent service! More

Matt and the rest of the team are always kind, courteous and helpful. They continue to do a great job. This location is lucky to have them and helpful. They continue to do a great job. This location is lucky to have them More

The service was professional and helpful for getting us a warranty on the vehicle we purchased with a salvage title warranty on the vehicle we purchased with a salvage title More

The service was on time and complete. Service coordinator was very knowledgeable helpful and courteous. Service coordinator was very knowledgeable helpful and courteous. More

Courteous, texted updates, answered question. Even my Agent Joey recognized me by name and set me up with accommodations to do some work. Even my Agent Joey recognized me by name and set me up with accommodations to do some work. More

My contract has free oil changes-new owner doesn’t honor-won’t buy new from Vision honor-won’t buy new from Vision More

Knowledgeable and very friendly. Won’t take my car anyplace else, have always had great service Won’t take my car anyplace else, have always had great service More

It was great I got there early in the morning it was right on time everything was very professional right on time everything was very professional More