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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.4
592 Reviews

592 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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October 11, 2023

First time going in for oil change on new car. Was very fast and efficient More

by alice.pfenninger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
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Oct 11, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 11, 2023

In my many years of car ownership I’ve never had a worse experience. Long delays in communication. And very little concern for me the customer. More

by Matt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t keep names
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Oct 11, 2023 -

Vision Hyundai Henrietta Rochester responded

"Young.destiny22" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 11, 2023

Needed a few issues with my car. They covered them all. It was reasonably short my wait and they were professionally from start to end. More

by LBARCLAY211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Davern
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Oct 12, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 11, 2023

Never had a problem, with the staff or service. That's why I keep coming back. More

by 57NOMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Oct 12, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 11, 2023

They took away my free oil changes i received with the purchase of my car More

by KPETERS82989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Davern, Tylor Barnhart
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Oct 11, 2023 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 11, 2023

Since I purchased my car at this dealership in 2011, I have always come here for service! The people here are wonderful and I am always confident that my car is being well taken care of and that I will be More

by NBUSHORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor Barnhart
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Oct 11, 2023 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 11, 2023

Hyundai is a waste of time and money has had my car for almost 2 weeks just for them to call and let me know I need a new engine after putting close to $5,000 into the vehicle. DONT EVER PURCHASE A HUUNDAI More

by young.destiny22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Vision Hyundai Henrietta Rochester responded

"Young.destiny22" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 09, 2023

Service seemed to take a long time. More so than previous visits. Was satisfied with service. More

by sloplate.ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
?? Do not recall any names
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Oct 10, 2023 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 08, 2023

Super fast and convenient service A+ Experience very happy with customer service will return great service More

by SDEBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Bradoc
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Oct 09, 2023 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 25, 2023

Hello Matt Chevier: You told me to reach out to you directly if I ever had an issue with my relatively new Tucson (less than 10K miles on it). Actually, no issue any more thanks to Matthew M at your s More

by Katie.Hunt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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