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Volkswagen Saco

Saco, ME

4.7
506 Reviews

784 Portland Rd

Saco, ME

04072

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Showing 506 reviews

March 26, 2024

Very pleased with my recent visit. The sales staff members were very pleasant and professional. The purchase was probably the most efficient i have experienced. More

by Sierra owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sondra Allen
Mar 26, 2024 -

Volkswagen Saco responded

We're so glad to know that your recent visit with us at Jack Volkswagen of Saco was a pleasant and efficient one. Thanks for sharing your experience—we appreciate it!

March 23, 2024

Our experience at Jack Volkswagen of Saco was probably the best we've had with a car dealership. The service and attention to our needs was exceptional. The knowledge that Savannah has of the cars we look More

by williammrees4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah in sales, and Rick in finance.
Mar 25, 2024 -

Volkswagen Saco responded

William, it's great to know that Savannah and our team at Jack Volkswagen of Saco provided you with an exceptional experience. We're glad her knowledge was helpful during your visit!

March 18, 2024

After six months of ownership, the ignition button on my brand new GTI decided it wasn’t into it and left me stranded. I not only had to arrange my own towing but pay for it as well. More

by Ev1101
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the two above.
Mar 19, 2024 -

Volkswagen Saco responded

I'm sorry to read about the trouble you've had with your new vehicle's ignition button. It must have been frustrating, especially having to arrange and pay for towing yourself. We'd like to help resolve this issue and discuss any potential solutions or assistance we can provide in situations like these. Please reach out at your earliest convenience so we can make things right - Thank you, Rich Dempsey - General Manager - 2075713963

March 17, 2024

I come to this dealership because they are very knowledgeable and have always been dependable. I have had them work on three of my Volkswagens over the years and have never had a problem. Always a More

by Blg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Mar 18, 2024 -

Volkswagen Saco responded

We're so glad to know that you've had consistently positive experiences with us at Jack Volkswagen of Saco. Your trust in our knowledge and dependability means a lot! We look forward to assisting you with your Volkswagens for many more years to come.

March 12, 2024

Tyler helped with all the services we wanted done, and even gave us a detailed list of the items needed for our vehicle to pass inspection. More

by xcountryrunner202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock, Tyler
Mar 12, 2024 -

Volkswagen Saco responded

We're glad to know that Tyler was able to assist you with your vehicle's needs at Jack Volkswagen of Saco. It's great that he provided a detailed list for the inspection process too! Thanks for sharing this positive feedback!

March 07, 2024

Only one key for purchased vehicle. Had to make an appointment and pay $280.00 to have another key made. I feel the dealer should have had 2 keys ready for me at time of purchase, or at More

by kjtierney7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Wilson
March 01, 2024

Helpful and kind staff. Transparent buying process. Attentive throughout the entire purchase experience. Great to work with. More

by dkuhrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susana Ledoux
Mar 04, 2024 -

Volkswagen Saco responded

Thanks for the positive feedback! We're glad to know our team at Jack Volkswagen of Saco made your purchase experience smooth and transparent.

February 23, 2024

The Dealer did a great job finding exactly what the customer exactly wanted. Communication with updates of the whole process could be a bit better, good job overall. More

by kcander109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Richard
Feb 25, 2024 -

Volkswagen Saco responded

We appreciate your feedback! It's great to know our team at Jack Volkswagen of Saco was able to find what you were looking for. We'll take note of your suggestion about communication updates - always striving for improvement. Thanks again!

February 20, 2024

Very nice team members. I do appreciate their timeliness as well. Definitely felt like they were recommending every “add-on” possible. Unfortunately, after paying more More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Feb 21, 2024 -

Volkswagen Saco responded

We appreciate your feedback and are glad to know our team members were timely. However, it's disappointing to learn that the rest of your experience did not go as hoped. I'd like to step in and address your comments directly and see if I can help. If you are willing, please reach out to me when you are available. Thank you, Rich Dempsey - General Manager - 2075713963

February 08, 2024

Amazing experience with Savannah. She anticipated and answered ask of my questions. Service was prompt- I left the lot with my new car in just a couple hours! More

by Dnhperkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah
Feb 09, 2024 -

Volkswagen Saco responded

We're delighted to know that Savannah provided you with an amazing experience at Jack Volkswagen of Saco! It's great to see our team could answer all your questions and get you on the road quickly. Enjoy your new car!

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