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Volkswagen Saco

Saco, ME

4.7
509 Reviews

784 Portland Rd

Saco, ME

04072

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Showing 509 reviews

February 23, 2024

The Dealer did a great job finding exactly what the customer exactly wanted. Communication with updates of the whole process could be a bit better, good job overall. More

by kcander109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Richard
Feb 25, 2024 -

Volkswagen Saco responded

We appreciate your feedback! It's great to know our team at Jack Volkswagen of Saco was able to find what you were looking for. We'll take note of your suggestion about communication updates - always striving for improvement. Thanks again!

February 20, 2024

Very nice team members. I do appreciate their timeliness as well. Definitely felt like they were recommending every “add-on” possible. Unfortunately, after paying more More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Feb 21, 2024 -

Volkswagen Saco responded

We appreciate your feedback and are glad to know our team members were timely. However, it's disappointing to learn that the rest of your experience did not go as hoped. I'd like to step in and address your comments directly and see if I can help. If you are willing, please reach out to me when you are available. Thank you, Rich Dempsey - General Manager - 2075713963

February 08, 2024

Amazing experience with Savannah. She anticipated and answered ask of my questions. Service was prompt- I left the lot with my new car in just a couple hours! More

by Dnhperkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah
Feb 09, 2024 -

Volkswagen Saco responded

We're delighted to know that Savannah provided you with an amazing experience at Jack Volkswagen of Saco! It's great to see our team could answer all your questions and get you on the road quickly. Enjoy your new car!

February 05, 2024

Very knowledgeable and explained all steps along the way. Colton is a longstanding VW resource. More

by Spamkitties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis, Steven Wilson
Feb 06, 2024 -

Volkswagen Saco responded

We're thrilled Colton and the team at Jack Volkswagen of Saco delivered thorough and informative assistance! Thanks for the stellar review. Safe travels!

February 02, 2024

Colton is always a pleasure to deal with. He takes care of all our needs More

by cousins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Feb 05, 2024 -

Volkswagen Saco responded

It is great to hear that Colton has taken care of all of your service needs. Thank you for being a loyal client of Jack Volkswagen of Saco!

January 31, 2024

My appt wasn't scheduled, as I completed online, and they fit me in and gave me piece of mind . More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis, Steven Wilson
Jan 31, 2024 -

Volkswagen Saco responded

Sharon, it's great we were able to fit you in at Jack Volkswagen of Saco! Thanks so much, and we hope to see you down the road.

January 24, 2024

The friendly service department at our VW dealership in Saco is as good as they come, which is to say tops. Longtime service advisers Colton Proulx and Tyler Brock, along with their easily accessible mana More

by A.W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Koelker, Colton Proulx, Tyler Brock
Jan 24, 2024 -

Volkswagen Saco responded

We appreciate your kind words about our service department and staff at Jack Volkswagen of Saco! We're sorry to learn that you've experienced longer wait times recently - we are indeed working through a high demand period. Thank you for your patience, and we'll continue striving to provide top-notch VW expertise!

January 19, 2024

Actually it was my dad who got me in, short notice - new tires - factory lug nuts - wintertime. Promt, courteous, informative & affordable! Thank you Volkswagen Saco, great business. More

by Jason Trahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone 5 star
Jan 19, 2024 -

Volkswagen Saco responded

Jason, we're glad to know your experience at Jack Volkswagen of Saco was prompt and courteous. We appreciate the positive feedback! Enjoy those new tires this winter season.

January 05, 2024

Colton and Tyler are always very helpful and professional. There was a scheduling glitch at my most recent appointment and Colton made it right. More

by craig.vesely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Jan 05, 2024 -

Volkswagen Saco responded

We're glad to know that Colton and Tyler were able to assist you effectively, especially in resolving the scheduling issue. Thank you for your feedback about our team at Jack Volkswagen of Saco!

January 02, 2024

They did things on time and presented money saving options. Friendly and courteous as well. More

by fjyosua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Jan 02, 2024 -

Volkswagen Saco responded

It was our pleasure to offer welcoming service and great deals! Thanks for working with us at Jack Volkswagen of Saco!