
Volkswagen of Alamo Heights
San Antonio, TX
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Normally I have a great experience in Service but not today. I had a scheduled appointment at 10:15 and my car was not done till 1pm. It was a simple service oil change and inspection. I originally had a today. I had a scheduled appointment at 10:15 and my car was not done till 1pm. It was a simple service oil change and inspection. I originally had a recall appointment as well but checking in to dealership they were unable to complete the service due to needing more time. They only had uber car service and it only went 15 miles out. My house is 19 miles. No more shuttle service. Major improvements needed. Please do better Alamo Heights VW. More
Best Dealership hands down. Staff were amazing. our Service advisor Leilani was the absolute best. She took care of us like family and the techs did an amazing job. Will continu Staff were amazing. our Service advisor Leilani was the absolute best. She took care of us like family and the techs did an amazing job. Will continue to recommend VW of Alamo Heights and Leilani. More
Ryan was my service advisor today. He was professional as courteous. The oil changed did take longer than expected. I was there a little over an hour. He was professional as courteous. The oil changed did take longer than expected. I was there a little over an hour. More
I hadn't had the opportunity to buy a new car, I was encouraged and they recommended Volkswagen from Alamo Heights, I was surprised by the attention, if you have the opportunity to go ask for Mario, he encouraged and they recommended Volkswagen from Alamo Heights, I was surprised by the attention, if you have the opportunity to go ask for Mario, he knew how to explain all my doubts More
Our service representative, Crystal, could not have been nicer. She was super responsive and kept me informed. The work was done promptly and I am happy to have my car working again. Thanks VW of Alamo H nicer. She was super responsive and kept me informed. The work was done promptly and I am happy to have my car working again. Thanks VW of Alamo Heights. More