Volkswagen of Alamo Heights

I have been a loyal customer of this dealership for years. Even when I lived in Austin, I would still come here because the service was consistently high quality. I have spent thousands of dollars here years. Even when I lived in Austin, I would still come here because the service was consistently high quality. I have spent thousands of dollars here and have trusted this location with nearly all of my vehicle's maintenance. Unfortunately, my most recent visit was very disappointing and did not reflect the level of service I have come to expect. There was no oil change sticker placed on my windshield, and the service light was not reset. Upon receiving my vehicle, I also noticed a scratch that was not there before. I reported the issue immediately and was told I would be contacted within two days, but no one followed up. I had to call multiple times and leave messages. Eventually, I was asked to send photos of the damage, which I did, but I never received any acknowledgment. After two additional follow-ups, I was told the photos would be reviewed with the director and that I would be contacted with an update. The last communication I received was on February 28, 2026. As of today, March 16, 2026, I have still not heard back. At this point, the lack of professionalism and failure to follow through on commitments is very clear. I will accept the loss regarding the scratch on my vehicle, but after nearly 10 years of being a loyal customer, I will not be returning. I will be taking my business elsewhere to a dealership that can maintain professional standards and deliver consistent quality service. More

Always treat like a valuable customer. My car is always ready usually earlier than promised. The explanation of needed service is concise and clear. My car is always ready usually earlier than promised. The explanation of needed service is concise and clear. More

My experience at Volkswagen of Alamo Heights was tremendous! I would highly recommend them for servicing your vehicle. tremendous! I would highly recommend them for servicing your vehicle. More

I just got my vehicle diagnosed and accepted the quote to fix it. After paying $700 my check engine light is back on after driving less than 20 miles away with it. After opening the hood, the oil is still le fix it. After paying $700 my check engine light is back on after driving less than 20 miles away with it. After opening the hood, the oil is still leaking (the problem they apparently fixed). I’ll be taking it back tomorrow and hope they do the right thing and fix my vehicle without trying to charge me more money. More

Went for first service (10K) on my 2025 Tiguan. Easy booking online. Leilani helped me when I arrived, waited at the dealership until my service was done. Took 1.5 hours. Quick check-in and check-o Easy booking online. Leilani helped me when I arrived, waited at the dealership until my service was done. Took 1.5 hours. Quick check-in and check-out. Overall, great experience with Leilani. More

4 1/2 for oil change -they refused to filed a claim on my wheels my wheels More

Pleasant and easy to work with. Rodney took excellent care of me and my Sportswagen. Rodney took excellent care of me and my Sportswagen. More

February 9 2026. Volkswagen 2023 Taos purchase from Volkswagen Alamo. On this day I walked into the dealership with the hopes of leaving with a reliable and safe v Volkswagen 2023 Taos purchase from Volkswagen Alamo. On this day I walked into the dealership with the hopes of leaving with a reliable and safe vehicle. Jon sold me the vehicle and Robert approved the purchase. I left the dealership, and within 4-6 miles the car began to make a dragging sound. I pulled over at the VIA station and seen that my cars belly pan was dragging, cause the car to drive poorly. I informed Jon that I would return FEB 10, to correct this issue. I returned FEB 10, and left with no belly pan, because the current belly pan was destroyed due to me driving the car over 50 miles due to where my residence is located. Jon and I agreed I would return the following Tuesday (02/17/2026) I came on Thursday (02/19/2026) at 3pm at the request or Robert (Sales manager). I at this time had three issues. No belly pan which I was informed multiple times by Jon and Roberto that “belly pans aren’t necessary “ but they cost $296.00. The key fob battery was dying and the windshield wipers are bald. I was here on 02/17/2026 for 3.5 hours and left with a key fob battery and a full tank of gas after begging Jessie the VW manager to compensate for having come down here three separate times, spent a total of 7.5 hours at VW over the course of this issue, now having three current issues in 8 days, followed by three days of work missed, and unnecessary mileage added to my newly purchased vehicle. Jessie was rude, cold, unprofessional, and an overall disappoint as a manger. I had to call Corporate to get a belly pan, and windshield wipers. Today is 03/04/2026 I am here for a fourth time for a belly pan. I received my belly pan, simply because I involved corporate. More