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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
673 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 673 reviews

December 27, 2024

Eliot was amazing, it usually takes a very long time to even be acknowledged here, even with an appointment … This time was pleasant because as soon as Eliot walked in he not only acknowledged us but hel More

by andrea101404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliot
Report | Print
Dec 29, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of Alamo Heights. We hope you have a great day!

December 26, 2024

Great customer service would definitely recommend for any service needs you may have with your VW. More

by Sautry8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnaan Rowshan
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Dec 27, 2024 -

Volkswagen of Alamo Heights responded

Hi, we are so happy to read such a great review about Volkswagen of Alamo Heights! If you have any further questions, please don't hesitate to reach out!

December 25, 2024

The dealership was welcoming, and very helpful. I was communicated with in a timely respectful manner. More

by sally.schaal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Dec 26, 2024 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 25, 2024

Leilani was amazing, She kept me very informed on the detail details of my vehicle while I was in service. She was super friendly. Customer service was exceptional. I truly appreciate all the dedication More

by cm.delgado328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani
Report | Print
Dec 27, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found Leilani to be so supportive during your experience here at Volkswagen of Alamo Heights. Feel free to reach out to us if you need anything. Have a wonderful day.

December 24, 2024

Mario was a ton of help getting me the car I was looking for! 10/10 More

by Jc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Dec 25, 2024 -

Volkswagen of Alamo Heights responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2024

Excellent service and attention to the issue that my vehicle was bought in to be seen for. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Jade
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Dec 22, 2024 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 21, 2024

Couldn't be fixed before picking up. Parts unavailable. Dropped off at 11 am Saturday and didn't get back until closing on Tuesday. Way too long in my opinion. Also, I had a gas tank doo More

by Yvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abbie was nice, service time was too long.
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Dec 24, 2024 -

Volkswagen of Alamo Heights responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

December 20, 2024

The service rep, Crystal, made my visit acceptable. Service departments for me are like the dentist for a root canal More

by Renardwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Dec 22, 2024 -

Volkswagen of Alamo Heights responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2024

Leilani Rodriguez was an absolute pleasure to work with. Another great experience at VW of Alamo Heights! She kept me up to speed through the entire process. She is definitely a keeper! More

by villasuitegv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Report | Print
Dec 21, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff so supportive during your experience here at Volkswagen of Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2024

I took my vehicle to fix some issues. Mike Terry was amazing! He guide me through what we needed to do and made sure everything went smoothly. Truly grateful for him! Very happy with the More

by Mrbubba210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Terry
Report | Print
Dec 21, 2024 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found Mike to be so supportive during your experience here at Volkswagen of Alamo Heights. Please let us know if there is anything else we can do for you; we are more than happy to help!

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