Volkswagen of Alamo Heights

A very good experience with the service team today. Very quick,thorough and knowledgeable from start to finish. Pleased and will return for future service needs. Very quick,thorough and knowledgeable from start to finish. Pleased and will return for future service needs. More

I was having an issue with my gas gauge reading correctly. I contacted Ancira and the wait for service was a few days and decided to go with Alamo Heights VW. They recommended some service items an correctly. I contacted Ancira and the wait for service was a few days and decided to go with Alamo Heights VW. They recommended some service items and ultimately never found what was wrong with that gas gauge. One item they said needed to be fixed was about $300. Once I told them I had an extended warranty, the advisor said the tech that was working on my vehicle wiggle the fuse and it’s no longer an issue. Were they gonna charge me if I didn’t have an extended warranty for wiggling a fuse??? After all this, they still want to charge me for a diagnosis. Seems they are trying really hard for every little penny they can squeeze from me. This was last week. I’ve been calling my advisor all week and no response. If I get no response by the end of my workday, I will have to make an in person visit and be more inconvenienced. Next time I’ll take advice and continue to do business with Ancira VW. More

Carlos made my day easy and acceptable even with an $800 quote to fix my car… You can’t be upset when your advisor gives great service & is informative and knowledgeable of the issues you’ve been having wit quote to fix my car… You can’t be upset when your advisor gives great service & is informative and knowledgeable of the issues you’ve been having with your vehicle. Thank you Rodney & Crystal as well for covering all the bases on my first visit! More

Crystal provided great service and was very polite and helpful during my visit for services. helpful during my visit for services. More

Crystal was very helpful and very sweet! I love the VW of Alamo Heights staff and will only take my car there I love the VW of Alamo Heights staff and will only take my car there More

Swift, got there @ 7am 20,000 mile service and out @ 9 am. Went great, met some nice people. All the employees were awesome am. Went great, met some nice people. All the employees were awesome More

How many people can say that they LOVE going to their car dealership? The crew and facilities at VW of Alamo Heights are top-notch and make visiting fun. I discovered an issue with my beloved 2018 Beetle dealership? The crew and facilities at VW of Alamo Heights are top-notch and make visiting fun. I discovered an issue with my beloved 2018 Beetle and they had an opening immediately, kept us well informed of the process, and had it fixed/washed/returned in record time. We especially appreciated how friendly and helpful TAWNI JADE was! She was patient with us and explained everything in detail, as well as walking us through the vehicle when we came to pick up our bug, to make sure everything was done to our satisfaction. Excellent all around! Thank you! Mary & Paul More

Always keeps you informed and easy turnaround. . Tawni has exceptional customer service making things seamless. . Tawni has exceptional customer service making things seamless. More

I love how helpfully they were and diligent with the information about the issues the car had information about the issues the car had More

Victoria in sales is my go to, I bought 2 vehicles from her. Tawni in service is OUTSTANDING! She listens, problem solves and is committed to supporting your needs. her. Tawni in service is OUTSTANDING! She listens, problem solves and is committed to supporting your needs. More