Volkswagen of Alamo Heights

I've had my Jetta serviced at VW at Alamo Heights for a few years and I've always received outstanding service. Carlos Lica has always provided honest and exceptional customer service. few years and I've always received outstanding service. Carlos Lica has always provided honest and exceptional customer service. More

Crystal was very nice and accommodating experience was positive. Cost was a little high but work was completed as stated. positive. Cost was a little high but work was completed as stated. More

My salesman was awesome from start to finish . Very knowledgeable on this product ( my new Tiguan). Every one was friendly, They respected My time. Overall a great experience. 😊 Very knowledgeable on this product ( my new Tiguan). Every one was friendly, They respected My time. Overall a great experience. 😊 More

Everyone at Volkswagen of Alamo Heights was professional, friendly, and communicative - I highly recommend this dealership! friendly, and communicative - I highly recommend this dealership! More

Service center was very friendly, though, and fast. They even finished before the quoted time! Great service! They even finished before the quoted time! Great service! More

Well I am very happy with my service Advisor Carlos Licea helped me a lot it was my second time this dealership and customer service was great. helped me a lot it was my second time this dealership and customer service was great. More

I brought my Passat in to have it serviced. This is my first time as the Passat is new for me. CARLOS LICEA WAS AMAZING!! Could I go somewhere else for service? Of course. Will I? NOT AT ALL, m This is my first time as the Passat is new for me. CARLOS LICEA WAS AMAZING!! Could I go somewhere else for service? Of course. Will I? NOT AT ALL, my loyalty was earned today. Everything was explained and though I was late to my appointment, they easily accommodated me in the next available appointment. From start to finish, I was taken care of. Loved the experience. Carlos needs a freaking raise. More

Employee handling my service was great at keeping me updated. Expected to wait for 3 hrs and that’s how long it took. updated. Expected to wait for 3 hrs and that’s how long it took. More

Cameron Harris, Crystal Audas and Stella provided me with exceptional sales and service support in the purchase of my 2024 Jetta. My initial effort to buy a Jetta at North Park VW was met with complacency an exceptional sales and service support in the purchase of my 2024 Jetta. My initial effort to buy a Jetta at North Park VW was met with complacency and arrogance. Volkswagen of Alamo Heights topped their competition with compassionate and caring treatment of my search for a reliable car. Please give them a 5 Star rating and go to them for a pleasant and professional experience. Today, our society greets us with selfishness lacking proactive consideration of the customers' needs. Volkswagen of Alamo Heights excels in anticipating you and providing clear, compassionate communication for the transportation issue you face. I recommend them without information. If you don't go to them, then you haven't met the best. More

Non accountable individuals that use positions to show manipulation of the premise of customer service to garner a paycheck without remorse or compassion for their clients. No communication unless pushed manipulation of the premise of customer service to garner a paycheck without remorse or compassion for their clients. No communication unless pushed to answer direct questions in a Yes or No fashion to the point that they will and have kept me on a hold for 45 minutes without acknowledgement of the customer. Literally let it ring until they were annoyed at having to do their job and not hide behind technology to show their unprofessional behavior. Also, customers were assigned an individual to interact with, however, they would not communicate to their paying customer that they would not be at work the following day and did not have anyone to keep tabs on their cases while they were off. Not covering down for people not at work is a sign of the lack of concern for the situation and dont care for a successful relationship with their paying clients. You are literally at the mercy of unprofessional individuals that will not offer shelter to working individuals coming in at 0655 am to pick up a car at 0700. My time is the same as everybody's else, but if I am paying for a service I would expect some common courtesy of interaction besides clock watchers. If you hate your job, hire me. xxxx, I ll do it at half proces and show you what hard work is. Anyways, no communication from one branch to the service center. If you can avoid them, take your patience and money somewhere else. If you are military, avoid them because they do not have any care for you after your wallet is emptied. More