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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
946 Reviews
Call Dealership (210) 828-1201
View Awards

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 946 reviews

July 27, 2026

Crystal was very polite and helpful. Explained everything the car needed. Work was done in a timely manner. More

by Red1dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with them
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Jul 29, 2026 -

Volkswagen of Alamo Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2026

Very pleased with the service and staff . The waiting was not bad . Friendly place and good Caffee 😀 More

by ingea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Audas
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Jul 26, 2026 -

Volkswagen of Alamo Heights responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 26, 2026 -

ingea responded

I will .Thank you

July 23, 2026

My experience at Volkswagen of Alamo heights was great. The service staff was helpful and explained all of my concerns with knowledge and helpfulness. More

by Quick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ward
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Jul 25, 2026 -

Volkswagen of Alamo Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2026

They were súper nice, friendly, and professional throughout the entire process. They answered all of my questions, kept me informed, and made sure everything was taken care of. More

by Jonathan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco 5⭐️
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Jul 15, 2026 -

Volkswagen of Alamo Heights responded

Hello Jonathan, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

July 09, 2026

Scheduled a week ahead, service completed as promised, slightly ahead of the time allocated. Thank you. More

by Claudioc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cameron, Victoria Hammond, James Ward
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Jul 10, 2026 -

Volkswagen of Alamo Heights responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2026

The advisor was friendly and was giving me an update of the vehicle was at. Final texts was that it was ready. More

by 2009 Jetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RAuda
Print
Jul 10, 2026 -

Volkswagen of Alamo Heights responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 08, 2026

The staff were very attentive and shows excellent customer service. They provided detailed explaination to services. More

by Kajuan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Print
Jul 10, 2026 -

Volkswagen of Alamo Heights responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Alamo Heights. Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2026

Service girl was great, actual service not so good. Returned my vehicle almost 3 hours later, I got in service light still on. Told service girl, another staff tried to reset service light, but to no More

by auroratruckingllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lanoini
Print
Jul 08, 2026 -

Volkswagen of Alamo Heights responded

I'm happy to hear that your Service Advisor was so helpful and took great care of you. On the other hand, I am sorry to hear about your vehicle. Unfortunately, I am not able to find any information on your service visit without some additional information from you. If you wouldn't mind reaching out to me directly so that I can look into your visit and what may have happened with your vehicle, I would appreciate it. Thank you, Chris Cameron General Manager Group 1 Volkswagen of Alamo Heights (210)582-1148 ccameron@group1auto.com

July 06, 2026

Great service department friendly, professional and trustworthy. The video inspections really give you peace of mind. More

by icearmy2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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Jul 08, 2026 -

Volkswagen of Alamo Heights responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 30, 2026

The Service Department here at 1 Alamo Heights provided excellent customer service.and because of that I am a repeat customer. More

by sonyap0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Buchanan
Print
Jul 01, 2026 -

Volkswagen of Alamo Heights responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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