Volkswagen of Alamo Heights

My experience at Rod East Volkswagen was very positive because not only were the employees very knowledgeable about their products, but they were also very friendly and east to work with. I felt like I k because not only were the employees very knowledgeable about their products, but they were also very friendly and east to work with. I felt like I knew exactly what I was buying and if I had any questions then, or still now, I would feel very comfortable asking and know I would get thorough feedback. More

I had a great experience buying my new Jetta from Paul. He was very knowledgeable about the product and answered all my questions. It was my first time buying a car and everything went very well. I love He was very knowledgeable about the product and answered all my questions. It was my first time buying a car and everything went very well. I love my car and would recommend the Jetta, Paul and Rod East Volkswagen to anyone. More

I worked with Lori over the Internet. She was friendly and very quick to answer all my questions and concerns. She was very professional and I never felt pressured. Overall it was fun experience and I wou and very quick to answer all my questions and concerns. She was very professional and I never felt pressured. Overall it was fun experience and I wouldn't go anywhere else. I was very impressed with all of the employees. Great Customer Service! I will definitly be back! More

the employees at rod east Volkswagen were all very helpful and friendly. paul hernandez has been especially helpful with keeping contact with me in order to insure that i have been satisfied with my helpful and friendly. paul hernandez has been especially helpful with keeping contact with me in order to insure that i have been satisfied with my purchase and also to make sure that everything regarding the warranty and other add ons were taken care of properly. overall it has been a great experience and i would definitely recommend rod east to anyone. More

These folks have refined the service process to a fine These folks have refined the service process to a fine art. They are light years ahead of where they were a couple of years ago. I know that dealing These folks have refined the service process to a fine art. They are light years ahead of where they were a couple of years ago. I know that dealing with the public over service issues can be stressful, but the Rod East people do it with a smile, 100% of the time. More

This is the 3rd vehicle I have bought from Rod East Volkswagon. I have never been treated so well and felt as respected at a dealership as I do at Rod East. Dado went above and beyond to do whatever it Volkswagon. I have never been treated so well and felt as respected at a dealership as I do at Rod East. Dado went above and beyond to do whatever it took to get me a vehicle that was affordable with my trade in situation. Dado was so patient with me and even went above and beyond to help me get the best deal I could get. I will continue to buy all my vehicles from Rod East and refer them to others as well. More

Daniel Saenz was the sales rep we worked with. He was very helpful and not pushy at all. He helped us make a choice through very extensive product knowledge. He answered all of our questions. We decided very helpful and not pushy at all. He helped us make a choice through very extensive product knowledge. He answered all of our questions. We decided on a Jetta TDI, then went off to look elsewhere. Rod East didn't participate in the Costco program, but I made an offer to them using it rather than the next closest dealer, mainly because we felt Daniel had earned our business. If they had not accepted it, I would probably have gone to the other dealer, but only for the money saved. He and the manager got together and decided to accept my offer. Daniel did a great job during our initial contact, through financing and after the sale. We've taken the car in for 10k maintenance, and the service manager was by the book, thorough and knowledgeable. Daniel also checked up on us again after the 10k maintenance. I can say that the people at Rod East are very good at what they do; they must have good training and management programs there. The Jetta is the best purchase I've ever made. More

Soloman has been my service man for several years (I have 2 VW Passats 99 and 08). He is always polite and on top of his game. Always explains to me exactly what my car needs and how much it will cost. He is 2 VW Passats 99 and 08). He is always polite and on top of his game. Always explains to me exactly what my car needs and how much it will cost. He is not pushy, but is good about recommending service things that I may not have thought of. I highly recommend Soloman. More

I have was very pleased with Rod east and the my salesman Dan who was great with me and my wife. I had lot's of things I wanted to know and he new all about the car, I was really happy at the way I was treat Dan who was great with me and my wife. I had lot's of things I wanted to know and he new all about the car, I was really happy at the way I was treated and will come back for another car . I would be glad to share this with anyone who would ask , I give them them 4 stars rating. Philip A Ozer MD More

Lori responded to an email inquiry within about 30 minutes; then talked to me on the phone when I called. When I came in to the dealership, she introduced me to Daniel. He showed me the car, took th minutes; then talked to me on the phone when I called. When I came in to the dealership, she introduced me to Daniel. He showed me the car, took the road test with me (I did not know about the gate in the back, which I loved), and guided me through the process of buying the next day. In every way he was helpful. After two days I could not start the car for some strange reason. I called at 7 in the morning and talked to the service people and was told how to start the car. How can I not love Rod East! I am telling all I know where I found my car. Thanks Lori, Daniel, and Richard! Deborah Livingston More