Volkswagen of Alamo Heights

Paul helped me get into an Eos. About 5 months later I had a problem with the convertible top. It was stuck in the middle; wouldn't go up or down. It was after service hours and I was going in circles f had a problem with the convertible top. It was stuck in the middle; wouldn't go up or down. It was after service hours and I was going in circles from receptionists to voice mail in the Service Depart. and back again. I finally called Paul. He immediately got in Service Van and came to pick up not only me, but my two grandchildren, car seats, back packs, etc. He took us back to the dealership where there was a car waiting for us. He put all of our stuff in that car and we were off. Now that is "Service after the Sale"!!! When it's time, I'll come back to Rod East and look for Paul. Cheryl Ditsler More

I bought my pre-owned 2003 Passat from Rod East VW, and have been satisfied with not only the car, but the Service staff as well. My Service Rep is Bryan Pyle, and shortly after my purchase, we had establi have been satisfied with not only the car, but the Service staff as well. My Service Rep is Bryan Pyle, and shortly after my purchase, we had established a very good dealer/customer relationship. Bryan is friendly, knowledgeable, and always willing to accommodate my schedule. I particularly like the follow up phone calls and/or emails I receive from them to make sure the service was properly done, and more importantly that I was satisfied. I usually wait for my vehicle, and as I meander around the dealership, the various sales staff and employees I meet are very courteous and friendly, and never afraid to strike up a conversation. I would highly recommend Rod East VW for service and sales. More

Mario was easy to deal with. Not pushy, he never tried to sell me a car I didn't like. Very knowledgable about the make and model I was buying. He hand delivered all documents to my work for my signatures. I sell me a car I didn't like. Very knowledgable about the make and model I was buying. He hand delivered all documents to my work for my signatures. I like Rod East because someone is always around to help answer any questions. Mario gave me his personal car for the day while mine was having the windows tinted. Great car buying experience. My wife, my sister and myself all purchased new VW's from Rod East within three weeks. That should tell you something about this dealership. More

Mario has a great amount of knowledge in Volkswagen automobiles. I have purchased 8 cars from Rod East over the coarse of 13 years. Five of them have been through Mario. I will continue to purchase f automobiles. I have purchased 8 cars from Rod East over the coarse of 13 years. Five of them have been through Mario. I will continue to purchase from Rod East due to the knowledge and professionalism of the sales staff. Mario has always gone above and beyond of what is expected of a sales person. From scheduling my test drives, setting up a loaner vehicle when needed to delivering my purchased vehicle to my job site; I know I can count on him. I never feel any pressure from him. That goes a long way. His knowledge alone is one thing that keeps me going back. Rod East has continued to be successful due to the people that work there. All the way from Mario, Luis, Richard, Gus to Mr. East himself. I look forward to doing business with them in the future. Great job Mario... More

This was my first new car purchase and with that, I did a lot of research. I wasn't certain on the car I wanted when I started looking, but I knew what I wanted in a car. I'm in the military and was actual lot of research. I wasn't certain on the car I wanted when I started looking, but I knew what I wanted in a car. I'm in the military and was actually on leave in San Antonio for a couple of weeks and while my main objective wasn't to purchase a car, I told myself that I'd look around and if I found a good deal I would go ahead and purchase one since I knew I would be purchasing one within the next couple of months. I spent about 4 hours a day during the first week I was there going to various dealerships, looking at new and used cars. By the end of the first week, I was exhausted from dealing with pushy salesmen and had almost given up on buying a car during this trip. However, I had a friend that purchased a VW Passat from Rod East and she told me I should go check them out. Trusting her judgment, I went ahead and gave them a shot. As soon as I pulled up to Rod East, I started walking around the lot to see if anything caught my eye. Within just a few minutes, I was approached by Danie Saenz and shortly into our conversation I could tell he was different than all the previous salesmen I had dealt with that week. Daniel actually listened to me and figured out what I wanted, what I had to have in a car, what appealed to me and the great thing was he didn't try to push me into buying. Daniel was extremely courteous and full of knowledge on VWs, which was good because I had lots of questions. I looked a three different Passats and found one that I wanted, but I really wanted the upgraded 18" rims and tires that were on another one. Daniel went back and talked to the manager and they agreed that I could order the upgraded rims and come back on Monday to have them put on because they couldn't take them off another car, but Daniel had other plans. While we were filling out all the paperwork, without me knowing Daniel was working behind the scene with the maintenance technicians and manager to have the rims and tires I wanted put on my car that day. I ended up leaving the dealership with my brand new 2010 VW Passat just the way I wanted it and I couldn't beat the price. After I decided on the car, I talked to my friend, Julia, that recommended I go there and come to find out, her salesman was also Daniel. Additionally, the lady that was working in the finance office was extremely helpful and made sure I understood all the terms before leaving there. And to top it off, they tinted my windows the following week and did an excellent job. If anyone is in the market for a new car, I would definitely recommend they go to Rod East and ask for Daniel Saenz. They won't be disappointed! Thanks for making my first new car purchase a such a success! Now I'm having a blast driving my new VW! Sincerely, Brent Heath More

Mario Espinosa is truly the most helpful sales person by knowing his product so well and then really listening to what the customer is telling him to put together the best fit. He is the best and I am al knowing his product so well and then really listening to what the customer is telling him to put together the best fit. He is the best and I am already giving out his contact info....Rod East as a whole has been wonderful to deal with.!!!! More

I would like to express my sincere thanks for all the hard work, professionalism and outstanding customer service my husband and I received the day we went to pick out our new VW Jetta GTI. Daniel and hi hard work, professionalism and outstanding customer service my husband and I received the day we went to pick out our new VW Jetta GTI. Daniel and his crew stood out especially because they understood what my husband had in mind as far as the expectations of the VW he was looking for and the overall impression we got from them as well as the rest of the ROD VW Dealership folks was fantastic! His patience and understanding went a long way especially during the test drives and when our 19 month old son kept running around and playing with the other vehicles! I do apologize for any inconvenience on our part. Also a special thanks to the accounting guy, I don't recall his name, but he really worked with us as far as payment plan and explained everything to the T and ensured we understood all the coverage we were receiving. Many thanks to everyone and all their hard work in making another VW customer go home happy! Keep doing what you do More

I highly recommend Rod East Volkswagen. Working with Dado and Mario is always the best experience when purchasing a new vehicle. Is a very low pressure environment while being knowledgeable, courteous, and h and Mario is always the best experience when purchasing a new vehicle. Is a very low pressure environment while being knowledgeable, courteous, and helpful. Their Customer Service is excellent in every aspect, making the purchase of the car extremely enjoyable. More

My husband and I test drove Mercedes, Lexus, BMW, Volvo, etc. Finally we looked at Volkswagon. Initally I didn't want another VW (because that's all I have ever had) and wanted to get something different. A etc. Finally we looked at Volkswagon. Initally I didn't want another VW (because that's all I have ever had) and wanted to get something different. After meeting Mario and looking at all the great VW's we settled on a 2010 Jetta TDI and I LOVE IT! Mario was so helpful and friendly. He was not pushy and was going to do anything in his power to get me in the car I wanted. He is truly a genuine person! My husband loved my car and the service so much he went back that month and got a Jetta TDI Wagon. We look forward to our future relationship with Rod East and Mario. Thank you for everything! More

I first purchased a Touareg fron Clearlake VW in Houston. After 1 month of ownership the TDI engine blewup and the car was towed to Rod East Volkswagen in San Antonio. My dealings with VW of America were h After 1 month of ownership the TDI engine blewup and the car was towed to Rod East Volkswagen in San Antonio. My dealings with VW of America were horrible thru this ordeal and my opinion of VW went to 0. The folks at Clearlake were sympathetic but of no help. It was the team at Rod East that supported me from day one. They listened, consoled, offered thoughts and communicated my feelings to VWA. I finally negotiated a settlement and bought a new CC from Paul Hernandez who led the team at Rod East. Had it not been for Paul and the entire staff at Rod East I would have never bought another VW again. More