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Volkswagen of Downtown Chicago
Chicago, IL
3,008 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,009 reviews
May 31, 2025
I had a great experience working with Jonathan at the dealership. He was incredibly patient, kind, and very knowledgeable. He took the time to answer all my questions without ever making me feel rushed. dealership. He was incredibly patient, kind, and very knowledgeable. He took the time to answer all my questions without ever making me feel rushed. His calm demeanor and kind words made the whole process smooth and stress-free. I highly recommend working with him! More
by Danna
Employees Worked With
May 30, 2025
Mr. Mohammed give us great deal to get our new car. The process went fast and smooth. Highly recommended!go look for him☺️ process went fast and smooth. Highly recommended!go look for him☺️ More
by Christian
Employees Worked With
May 30, 2025
I would rate it a negative 0 if I could. this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down after a month in a half that I bought it and they tried to make me pay for the service and treated me like garbage managers are horrible never answered my phone calls or wouldn’t call me back!! More
by JETAS023
Verified CustomerMay 29, 2025
Angel is helpful and knowledgeable. He listened to my needs as a car buyer. He is top notch! He listened to my needs as a car buyer. He is top notch! More
by robertmichelson15
Employees Worked With
May 29, 2025
imply Superb! I had a total loss vehicle (2021 fully loaded Honda Accord Coupe) due to flooding. Angel turned a nightmare into a dream! The Best I had a total loss vehicle (2021 fully loaded Honda Accord Coupe) due to flooding. Angel turned a nightmare into a dream! The Best More
by G
Employees Worked With
May 29, 2025
Timely and communicative. Answered all questions and was patient with me. Would feel comfortable coming back anytime Answered all questions and was patient with me. Would feel comfortable coming back anytime More
by Jose Gonzalez
Employees Worked With
May 29, 2025
I recently worked with Angel at the dealership and couldn’t be happier. He appraised my car thoroughly, explained every detail clearly, and presented a very strong trade-in offer that made upgrading e couldn’t be happier. He appraised my car thoroughly, explained every detail clearly, and presented a very strong trade-in offer that made upgrading effortless. Fast, fair, and friendly—you’ll be in great hands with Angel. More
by Brandon
Employees Worked With
May 29, 2025
I actually wish there was neutral vs just yes no for recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it t recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it the work and said all was good and suggested I bring it to the dealership. I asked them to give me the part so I could bring it to my garage and they would refund me for the part. That did not happen. Luckily the manager ended up taking the cost of the part off of the total cost. I just have doubts that that was even the issue with the car and feel maybe just the computer needed to be reset. Unfortunate that I feel that way. My garage was in contact with the parts folks where they got the part so I know it was under warranty. Luis refused to remove part cost and was supposed to hang onto part. More
by Downtown Chicago customer
Employees Worked With
May 29, 2025
Yes, i am very impress with Volkswagen of Downtown Chicago! I've tried lots of dealers but finally this one is what i needed, Angel a great sales man, who is very supportive guy, he also impress me wi Chicago! I've tried lots of dealers but finally this one is what i needed, Angel a great sales man, who is very supportive guy, he also impress me with his good working habit. And the best of all is, those cars are amazing and very affordable, I never forgot this service, Thanks. More
by Chris
Employees Worked With
May 28, 2025
This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy over text to see the services needed and allow me flexibility to choose next steps. Highly recommend. More
by DBARTLET0
