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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,052 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,052 reviews

June 20, 2025

What a great experience I had at Volkswagen! Melissa was very patient, knowledgeable and kind. Melissa and her manager Julian truly helped with an obstacle I had and we were able to meet in the More

by JANICEFENNELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

June 20, 2025

Real good friendly dealership make me wanna always buy VW I like the water machines More

by EARISPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

June 20, 2025

Customer service was Excellent, Downtown Voltwagen team is Great. I will recommend anyone that’s looking for a vehicle!!!!!!! Rated 10. Thank you for the Excellent Service!!!!!! More

by Watkinsivy1112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 20, 2025

Mohammed was extremely helpful and easy to work with! Not pushy at all and I got exactly what I want. More

by Lauradeely22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 19, 2025

I am pleased with the service provided at the vw dealership. Thank you. Have a blessed day More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 19, 2025

Polite as soon as I entered the door. Was prompt and accurate for the time it would be done. More

by Pmatylonek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 19, 2025

Every time I come here, I have an excellent visit. They have a fancy free Bevi water machine, fancy free coffee machine, multiple TVs, outside lounge, and everything is so clean and beautiful. Also, e More

by MIKEZAFIRIOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

June 18, 2025

Excellent service. Competent technicians. Fantastic management. Fred B, Luis T and Mike B are all fantastic. More

by ANIBINANI@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

June 18, 2025

Great working with Ahad showers me all my options and got me out with a good deal. More

by Kiera
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 17, 2025

I was able to get the atlas I really wanted and everyone at Volkswagen including melissa was supper helpful helping me through the process More

by EricaH
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

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