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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.4
3,086 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,086 reviews

July 11, 2025

Jonathan was fantastic to work with! He is efficient, honest, and polite. He answered all of my questions and more importantly listened to what I was asking for. Amazing experience and h More

by lap7672
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.

July 10, 2025

The salesman was excellent very professional and polite. The appointment was very punctual all around pleasant experience. More

by RONALDNEWSOM777
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Torres-salesmen
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Jul 11, 2025 -

Volkswagen of Downtown Chicago responded

Thank you, Ronald, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 09, 2025

It was great partnering with them. They are receptive and their service was excellent and timely More

by SEANBOYEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

July 09, 2025

Communication was sound and the check in/out process was seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car. More

by knorward5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
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Jul 09, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

July 07, 2025

VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing More

by Moritzchitown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Gathercole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 07, 2025

The dealer service was quick and Mohammed was a great salesman. Recommend to family and friends! More

by Jasss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

July 07, 2025

Jimmy was so fun to work with- I don’t think I’ll work with anyone else again. Great communication, friendly and everything was quick. Going to bring my brother to get his car from Jimmy. More

by vcalpino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.

July 07, 2025

Jimmy is the best! He made our experience so amazing. Could not have imagined working with anyone else! He is the best person I have ever had a car buying experience wi More

by Alexa
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

July 07, 2025

Predatory loans, unprofessional customer service. Hiding fees and APR until the very last minute after they already ran 10 hard inquiries. More

by CMTERRA26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocco Cesario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Volkswagen of Downtown Chicago responded

CMTerra, please call me directly to review what happened. I care tremendously and I would like to know more about your experience. Thank you, Mike Zafiriou 312-628-4830

July 07, 2025

Melissa is an excellent salesperson, she was very helpful, professional and friendly. She helped me get the VW Atlas that i wanted! Thanks for the excellent service! More

by Mr. Kindle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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