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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,998 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,998 reviews

February 10, 2023

If you want a deal and a Quality pre-driven vehicle, go see my guy Abel!! He can get you financed and the car of your dreams!!!🦾🦾 More

by falzone384
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Barraza
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Feb 11, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 09, 2023

I appreciate the confidence in the service department when I take my gti in for normal service as I am treated well and feel like they give me honest service to keep my car in great shape. It will keep m More

by Adam Callif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 09, 2023

Adam is amazing! Always goes above and beyond. He even remembered I want to test drive a certain make and got one for a loner while they worked on my car. More

by KAREN_BRODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

We are very happy to hear that Adam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 09, 2023

Jonathan and the VW team were helpful. I would always take my VW to be serviced there! More

by Sam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Barraza
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Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad to hear that Jonathan and our team were able to help, and we hope to see you again!

February 08, 2023

Overpriced for the services provided. Response time from service team is bad. The office is dingy and small. More

by ALEXJOCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Meza
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Feb 12, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Vale Barrera at 312-628-4848. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mar 04, 2023 -

Volkswagen of Downtown Chicago responded

New service department is completed and we will be moving in to our new spot in 1 week! We are going through construction and I apologize for the small dingy area but the new one is sure to impress! Please give us another shot as we believe the new set up will make a huge difference in all aspects of your experience!

February 08, 2023

Very efficient and timely. The car was ready when they promised and it works well. More

by goose1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 07, 2023

Big Thank you to City of Chicago VW, Abel sales manager. Stood by their product and got something covered. They are in heart of the city and I’m out in far burbs. I bought the car 1/28, there was big snows More

by michaelboress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Barraza
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Feb 08, 2023 -

Volkswagen of Downtown Chicago responded

Michael, thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 07, 2023

Val and mike and the entire service crew were fantastic. Above and beyond and made me feel they cared about my feelings More

by STOCK4
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Meza, Vale Barrera
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Feb 08, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 07, 2023

Took 2 hours to complete a tire rotation crevice. Besides that they end up charging me $50 dollars. Unbelievable! More

by mikevillalobos17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2023 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience , Mike, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to share some more detail, please reach out to Vale Barrera at 312-628-4848. Thank you for your time!

February 07, 2023

They kept my car for almost a month, when I got it back it was filthy. Also I called for 2 weeks complaining about a strong gas odor. No return call. Once they looked at my truck, They noticed thats the ga More

by ayasheia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2023 -

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit experience meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please reach out to Vale Barrera at 312-628-4848. We'd love to get to the bottom of this and turn things around for you.

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