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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,970 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,971 reviews

May 10, 2022

They took my car in right the next day have been treating me professionally and have my car In the shop getting looked over. More

by mr.bahnea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan
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May 11, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

May 09, 2022

My sunroof and tires messed up within taking out they don't reply to me I'm very mad More

by mr.bahnea
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Davila
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May 13, 2022 -

Volkswagen of Downtown Chicago responded

I am a manager here at the store. Please call or text me on my cell phone. I would like to try and take care of whatever issue you are having. Thanks. Jon- 224-770-1504

May 09, 2022

They were very thorough and honest. Definitely accommodating. Made it easy to work with them. More

by denab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 06, 2022

everyone was very helpful and efficient while my car was in for service! I highly recommend More

by MEL.DOBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2022

Julian and his entire team were super helpful, knowledgeable, personable, and in general they made our buying experience fun! The communication was great and we are in love with our EV. More

by jmilliman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton
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May 09, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

May 05, 2022

Amazing customer service Heberto took me immediately had a tire going flat was able to replace it and get me back on the road I have been a customer for more than 10years and the reason I keep coming back i More

by davidzatz9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, David, and look forward to your next visit.

May 03, 2022

After running into some unforeseen issues, Jon Fusha along with Bill Dolan and his service team made everything right. More

by angelaarrigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Dorry Adkins, Jon Fusha, Jaymi Garcia
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May 04, 2022 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Angela, for choosing Volkswagen of Downtown Chicago!

May 03, 2022

I call in to get my remote started fix and it’s going to be almost a month that they haven’t call me back More

by YANKEE2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848. Thank you! .

May 03, 2022

So far the service department goes out of their way to help and take care of their customers. They go out of their way to answer customers questions comments. More

by annette.brown1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2022

Customer service was great! ! Thanks Was checked I at my schedule appt, will schedule again More

by chantanaburke
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

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