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Volkswagen of Downtown Chicago
Chicago, IL
3,042 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,042 reviews
March 23, 2022
Great service, no hassle, and great sales people on sight! Matt and Fernando were great and super transparent when negotiating. Will 100% return and recommend others. sight! Matt and Fernando were great and super transparent when negotiating. Will 100% return and recommend others. More
by LDROSAL78
March 23, 2022
I have been taking my car here since I purchased it. Usually get a diagnostic report on the status of my car. And a car wash. Spent almost $500 for oil change & spark plugs? Not good. Usually get a diagnostic report on the status of my car. And a car wash. Spent almost $500 for oil change & spark plugs? Not good. More
by CHRISMARS33
Verified CustomerEmployees Worked With
Miguel Meza
March 22, 2022
Fernando Castaneda was great from beginning to end. Fernando made the entire process smooth as possible,he was professional and courteous,he did his best to work with me and his manager to find the best Fernando made the entire process smooth as possible,he was professional and courteous,he did his best to work with me and his manager to find the best deal possible.overall he was very helpful. More
by kadinehhadi
Employees Worked With
Fernando Castaneda
March 21, 2022
I have been to this dealer multiple times for service and every time it has been an excellent experience. every time it has been an excellent experience. More
by msantana311
Employees Worked With
March 21, 2022
Excellent service. Adam and Val were very accommodating and found all my issues with my Atlas. Adam and Val were very accommodating and found all my issues with my Atlas. More
by Bob W
March 17, 2022
I came to VW Downtown to get some assistance with my 2017 Tiguan Lease that i was wanting to buy out. we spent quite awhile because there were a lot of complications on my end due to a few factors such as cr Tiguan Lease that i was wanting to buy out. we spent quite awhile because there were a lot of complications on my end due to a few factors such as credit but Angie helped us navigate through it all! and I cant thank her as well as the rest of the ream enough. I will be returning here for my next vehicle and recommending this dealership to anyone I know. The service here was impeccable! Thank you so much! More
by Alec K
March 16, 2022
This was my second time working with Angie - this time to buy out my current lease. And it couldn't have been smoother. She was accommodating and as speedy as we could be (only had to wait for the finance co buy out my current lease. And it couldn't have been smoother. She was accommodating and as speedy as we could be (only had to wait for the finance contact as there was only one in the office that afternoon). Highly recommend!! More
by kpangel
Employees Worked With
March 14, 2022
Mike Fzafraniec is the best, he is very informative and provides great services. Service is efficient provides great services. Service is efficient More
by SCOTT7260
Employees Worked With
