Volkswagen of Downtown Chicago

Mohammed is an asset for this dealership. After all the struggles I’ve had with the older car model, he worked with GM to make it right for a right trade in value. After all the struggles I’ve had with the older car model, he worked with GM to make it right for a right trade in value. More

This dealership and Melissa were the absolute best. They were able to help me get the car I wanted. Super quick and easy- thank you again Melissa! They were able to help me get the car I wanted. Super quick and easy- thank you again Melissa! More

LOVED my experience with this dealership and Ahad in particular. I came in from Indianapolis to purchase, as they had the exact model I wanted at a fantastic price, thousands less than in my home market particular. I came in from Indianapolis to purchase, as they had the exact model I wanted at a fantastic price, thousands less than in my home market - plus, it was Certified, which was a great bonus. I was able to complete most necessary paperwork electronically with Ahad the day before coming in, and I know he was working after business hours to keep things moving, which I very much appreciate. Even on a busy Saturday afternoon, it took less than an hour at the dealership to drive away in the Taos, and that was only because I forgot to communicate a detail to them. Baha in finance was wonderful to work with as well. Ahad even filled up the gas tank for me, knowing I came in from out of town. Additionally - they are very well versed in selling to Indiana residents. The process is smooth, I drove away and about a month and a half later my new plate came in the mail. No need to worry about how sales tax or going to the BMV. I've already recommended the dealership several times due to my great experience there, even to fellow Indianapolis residents; the road trip is worth it! More

Didn’t fix the problems that were asked to fix. Also, you keep sending these things for me to fill out, which are annoying. Won’t be bringing my car back. Also, you keep sending these things for me to fill out, which are annoying. Won’t be bringing my car back. More

Clarence was very helpful with me when I called in . Easy to talk too and got the job done Easy to talk too and got the job done More

I was very pleased with the kindness and professional service that I received. I felt like your team worked to get me a good deal. The only thing I was disappointed about was that I had all intentions of service that I received. I felt like your team worked to get me a good deal. The only thing I was disappointed about was that I had all intentions of paying cash, no financing. Overall I was very pleased. More

My experience was easy and timely My experience was very good it did not take too long and I got a chance to work out a great deal good it did not take too long and I got a chance to work out a great deal More

He made the finance and purchase easy! Showed us all the ups & extras we needed or wanted. Showed us all the ups & extras we needed or wanted. More

Didn’t feel like the customer service was good. Waited 20 minutes for my car to pick up in the waiting area and come to look and my car is parked in front.. no one came to tell me.. probably won’t Waited 20 minutes for my car to pick up in the waiting area and come to look and my car is parked in front.. no one came to tell me.. probably won’t be back there was no urgency or offering of coffee at my 7am appointment More

Good quick service. 1st time at this VW dealership for service and did not disappoint. 1st time at this VW dealership for service and did not disappoint. More