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Volkswagen of Downtown Chicago
Chicago, IL
3,002 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,002 reviews
July 10, 2021
Mike was great! He didn’t pressure me into doing anything extra and was honest about what was needed. I appreciated his honesty and explanations and for that reason I will come back for all of the recommende extra and was honest about what was needed. I appreciated his honesty and explanations and for that reason I will come back for all of the recommended services needed. More
by LIZZYC1120
Verified CustomerEmployees Worked With
July 10, 2021
Excellent service, very thorough. My vehicle drives smoothly. I am thankful for the service techs who worked on my vehicle. They are the best. Thank you. smoothly. I am thankful for the service techs who worked on my vehicle. They are the best. Thank you. More
by KARENEBERG
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
July 10, 2021
Great customer service, they kept me up to date with what was going on with my car. Even did a ride along to solve the problem. was going on with my car. Even did a ride along to solve the problem. More
by VERSHAWN28
July 07, 2021
Everyone was very friendly and helpful. I will definitely go back there again when I need my car looked at again. Thank you very much. go back there again when I need my car looked at again. Thank you very much. More
by YCARRANCO23
Employees Worked With
July 07, 2021
It took all day for minimal services. After all of that, my brakes are still squeaking despite that being the one thing I told them I really wanted fixed. They also rotated my tires, and now one of my tires my brakes are still squeaking despite that being the one thing I told them I really wanted fixed. They also rotated my tires, and now one of my tires says it’s low on air. I’m not really sure how that happens after you do a full vehicle inspection. I will go to a different dealership next time. More
by EMILYSTEGICH
Employees Worked With
Adam Khamsot
July 07, 2021
The gentleman that helped me was great, I’d work with him again. However, my car was damaged in the car wash. I had to wait for the new part to come and then drive back to have it installed. I also notified again. However, my car was damaged in the car wash. I had to wait for the new part to come and then drive back to have it installed. I also notified the technician that my tire pressure light kept coming on. I was told the tire was fine. A week later the light came in again. I took my car to discount tire and was told a nail has been in the tire. I had to have it replaced. This could have been a disaster. Please thoroughly check next time. More
by B.HARRISONJ
Employees Worked With
July 06, 2021
My vehicle AC system went out on my 2018 Atlas and Mike and his team worked vigorously to get the job done and get me my vehicle back in a timely manner! Great job!! and his team worked vigorously to get the job done and get me my vehicle back in a timely manner! Great job!! More
by JORDAN82.BRUCE
Employees Worked With
July 06, 2021
Outstanding service and quality customer service as well much appreciated. I would definitely recommend to a friend. Miguel made my experience awesome all things considered! much appreciated. I would definitely recommend to a friend. Miguel made my experience awesome all things considered! More
by JOHNPEEBLES
Employees Worked With
Miguel Meza
July 06, 2021
Excellent in every way. Thanks especially to the service manager. You can’t beat free pick up and return from my private home.. Thank you again. manager. You can’t beat free pick up and return from my private home.. Thank you again. More
by mkbice
Employees Worked With
Miguel Meza
July 06, 2021
Luis Tinoco was professional and kept me informed. My car was repaired the same day and I received a ride home and returned by Lyft. was repaired the same day and I received a ride home and returned by Lyft. More
by WINDYINCHICAGO
Employees Worked With
