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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,046 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,046 reviews

April 20, 2025

East and clear process on both purchasing a new vehicle and trade in. Would recommend. More

by nkeyser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 19, 2025

Jonathon is the best! They work to make sure you get the car you want at a very fair value. More

by jgbrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2025

This dealership is great and I will recommend others to come by a car. Very convenient and was out quick. More

by Sayirgarner76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 19, 2025

Friendly, professional, clean Kelia House was, and has been, very patient and helpful while trying to figure out what is wrong with my truck. She is very friendly and listens well. THANK YOU, KELIA. More

by tiwi29
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelia House
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Apr 19, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 19, 2025

Jonathan was very helpful in coordinating my purchase, I was coming from out of state. The dealership was helpful with financing and the overall process when I came to pickup the car. More

by Haley B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.

April 19, 2025

Great people working there, excellent customer service highly recommended, efficiency proffesionalism and friendliness service team. More

by Angel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

April 18, 2025

My service is always good but for some reason they never wash my car I don't know why More

by MONIQUEPRICE2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Volkswagen of Downtown Chicago responded

Monique. I am sorry to hear it. Not fair at all to you and not what we are supposed to do. Call me and I will schedule a complimentary mini detail for you at no cost to you. Please call Kelia at 312-358-7449 to get that service scheduled. Thank you, Mike, GM of VW of Downtown Chicago

April 18, 2025

Alonzo is the best in the business. He squeezed us in, fixed our tire and allowed us to leave on time for a trip. We really appreciate him and he does a great job. More

by PFG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 17, 2025

Celia went above and beyond what was expected, appreciate the get it done attitude! Purchasing a brand new car is a serious endeavor and I felt taken care of throughout the entire process. More

by J.W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

April 17, 2025

Alonzo was friendly, professional and thorough in guiding me through the repair process. I found him very trustworthy and was quite happy as I drove off! More

by EJOYCE9871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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