Volkswagen of Downtown Chicago

DO NOT BUY A CAR HERE!!!I bought a CPO 2017 Passat here DO NOT BUY A CAR HERE!!! I bought a CPO 2017 Passat here in October of 2020 from Angie. A beautiful SEL Premium which looked to be in great shape. Wi DO NOT BUY A CAR HERE!!! I bought a CPO 2017 Passat here in October of 2020 from Angie. A beautiful SEL Premium which looked to be in great shape. Within six weeks, the car was shaking horrendously over 60mph. Turns out the calipers, rotors, and brakes all needed replacing and not covered under warranty. Fast forward to January 2021 and on the same day, both front tires blew out on the expressway because they were defective and it resulted in replacing all four tires. And then, this week, only five months after buying the car, the TRANSMISSION BLOWS. I mean what in the f**k!? It is covered under the CPO warranty, but what kind of shady business is this dealer running? I have been a VW purchaser for over 10 years and I will tell everyone I meet to stay far away from this place. What a joke!!! More

Miguel was great! Picked my car up, so professional. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. More

Pleasant got me most of what I was Looking for no huge issues or complaints. Just purchased so we will continue to see how it goes. issues or complaints. Just purchased so we will continue to see how it goes. More

everything from first contact, pick up and delivery was fine courteous service , kept me informed on progress and what service had to be completed. excellent. fine courteous service , kept me informed on progress and what service had to be completed. excellent. More

Kenny was very helpful with our purchase and accommodating with our schedule! The team was also willing to work with us on the value of our trade-in. We would return again. accommodating with our schedule! The team was also willing to work with us on the value of our trade-in. We would return again. More

The service center kept me informed regarding the status of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! of my vehicle. The service for my vehicle was done in a timely matter. Excellent work! More

Couldn't have had a better experience! Bill Prince and the whole team at VW of Downtown CHI is what all dealerships should strive to be. the whole team at VW of Downtown CHI is what all dealerships should strive to be. More

I had the opportunity to work with Gerardo, and he was terrific! He provided top-notch service as explaining the whole process from dropping off the car to pick-up. He kept posted about time and went beyo terrific! He provided top-notch service as explaining the whole process from dropping off the car to pick-up. He kept posted about time and went beyond to make sure that my insurance would cover the service! Highly recommend! More

I had the pleasure of working with Joanna Davila to lease my 2021 Tiguan. She made the process seamless and enjoyable. She provided all the answers I needed to upgrade from my Jetta. They entire staff was co my 2021 Tiguan. She made the process seamless and enjoyable. She provided all the answers I needed to upgrade from my Jetta. They entire staff was courteous and made me feel comfortable. More

The service is friendly and the work is expertly done. Everything is and handled according to COVID protocols. They provide pick up and drop off an no extra charge. I was very pleased with their servic Everything is and handled according to COVID protocols. They provide pick up and drop off an no extra charge. I was very pleased with their service. More