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Volkswagen of Downtown Chicago
Chicago, IL
2,968 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,968 reviews
March 01, 2021
The check in was good and convenient. The information I was given from parts was soooo wrong that I almost had to reschedule yet again. was given from parts was soooo wrong that I almost had to reschedule yet again. More
by GLORIARWASHINGTON
Verified CustomerEmployees Worked With
February 28, 2021
My first time having to bring deceased husband truck for service..and Adam khamsot service advisor he did a great job, I had a great experience service..and Adam khamsot service advisor he did a great job, I had a great experience More
by BROWNGIRL166
Employees Worked With
Adam Khamsot
February 24, 2021
Nice place downtown. Valet parking available. Friendly staff. Very knowledgeable sales personnel. They listen to their customers. Offer Very nice cars and trucks from vw. staff. Very knowledgeable sales personnel. They listen to their customers. Offer Very nice cars and trucks from vw. More
by Vbs0ft
Employees Worked With
February 24, 2021
VW Service really took care of my concerns about my car they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated r they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated right thanks to Miguel and Bill for all your help. More
by VITTORIOM35
Employees Worked With
Miguel Meza
February 22, 2021
Volkswagen of Downtown Chicago always provides fast service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle. service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle. More
by MICHAEL.P.BEEM
Employees Worked With
February 22, 2021
Loved the organization of the service dept. The overall customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!! customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!! More
by COMMISSIONEDONE
Employees Worked With
February 22, 2021
Excellent team, outstanding staffs and superb services! It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issu It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issues. More
by KLK
February 22, 2021
Downtown VW Service was Fast, efficient and Convenient. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast. More
by WDSKIPP
Employees Worked With
Miguel Meza, Gerardo Negrete
February 21, 2021
Outstanding customer service! Joanna is personable and committed to making her customers feel like they made the right choice! She follows thru and is always checking back in with you!! I have stayed wi committed to making her customers feel like they made the right choice! She follows thru and is always checking back in with you!! I have stayed with the dealership after all of these years because of her!! More
by gdrease
Employees Worked With
Joanna Davila
February 19, 2021
My experience is always a pleasurable one, every time I My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed informa My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed information regarding the status of my car and the next steps in the process, if necessary. I like working with Adam because he has a calm spirit and is attentive to the customer. He is appreciated. More
by TEEJOANS
Employees Worked With
Adam Khamsot
