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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
February 11, 2021
Great experience- everyone was extremely helpful, detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs More
by KORINNECOLLIER
Verified CustomerEmployees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
February 10, 2021
Great service. In and out dropping off my car and picking it up. They even washed it for me. Will be happy to go back to for any issues that may arise. it up. They even washed it for me. Will be happy to go back to for any issues that may arise. More
by FABRE.ISAIAH
Employees Worked With
February 10, 2021
Service is as expensive as you would expect from a dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, gu dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, guys! More
by Sam
February 09, 2021
Very good thanks, but Mike the service manager needs to keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him! keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him! More
by QPLATT
Employees Worked With
Adam Khamsot
February 09, 2021
I’ve been going here for a couple years and have never had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days! had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days! More
by CALEBPIRTLE1604
Employees Worked With
Adam Khamsot
February 09, 2021
Chris was AMAZING! He is very professional and easy to talk to. He definitely makes the car buying experience comfortable and fun. He’s very attentive and makes sure whomever is in his care is well taken talk to. He definitely makes the car buying experience comfortable and fun. He’s very attentive and makes sure whomever is in his care is well taken care of. More
by M. Guy
Employees Worked With
February 09, 2021
Found a car on the internet, came to this dealership, ended up buying a slightly different model but not regretting it. Great service, reasonable pricing. Angie was great. ended up buying a slightly different model but not regretting it. Great service, reasonable pricing. Angie was great. More
by dad
February 08, 2021
Was scheduled for a next day appointment. Car came back clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. clean and they even did some additional service that was needed. Check in/Check out was quick and friendly. More
by iwbauder
Employees Worked With
February 08, 2021
Very happy with the service dpt of this dealer. Clear explanations of what was to be performed in my car. Mike was also very friendly explanations of what was to be performed in my car. Mike was also very friendly More
by eumartinezb
Employees Worked With
February 05, 2021
I had a issue with a part(s) on my car and Cameron with the help of the Service Department inspect and service my car in such fine fashion! the help of the Service Department inspect and service my car in such fine fashion! More
by WILLIS.WEBSTER2019
