Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,028 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,028 reviews
March 24, 2025
The dealership welcomes you inn and your service is done in an timely matter process. in an timely matter process. More
by Denise,jamel219
Verified CustomerEmployees Worked With
March 22, 2025
Was very patient and very helpful. He was able to show all the available cars and meet in the middle He was able to show all the available cars and meet in the middle More
by Vita
Employees Worked With
March 22, 2025
Worked with me on price, was patient with me as I inspected the vehicle thoroughly. Allowed me to look through the inventory in person, answered any questions I had. inspected the vehicle thoroughly. Allowed me to look through the inventory in person, answered any questions I had. More
by Keith
Employees Worked With
March 21, 2025
I had a great experience at VW Downtown Chicago. Everyone is so nice! Glad to meet Emre there. Everyone is so nice! Glad to meet Emre there. More
by CINTHIAJORDANKANESTRI
Employees Worked With
March 21, 2025
Celia was a great salesperson! She guided me through the process very well and gave me some great tips along the way. The rest of the staff was also so kind and helpful. She guided me through the process very well and gave me some great tips along the way. The rest of the staff was also so kind and helpful. More
by afreeman1
March 21, 2025
We had a fantastic experience buying a car for my son, thanks to Mohammed. He was incredibly kind, patient, and helpful throughout the entire process. He took the time to answer all our questions, made su thanks to Mohammed. He was incredibly kind, patient, and helpful throughout the entire process. He took the time to answer all our questions, made sure we felt comfortable with our decision, and never pressured us in any way. His professionalism and excellent customer service made the whole experience smooth and stress-free. If you’re looking for a trustworthy and friendly salesperson, I highly recommend Mohammed! More
by Andre_margarita20
Employees Worked With
March 21, 2025
Celia was great and very patient with me! I didn’t know if I would find a car but with her help I did! I didn’t know if I would find a car but with her help I did! More
by Jeremy.vantil
Employees Worked With
March 21, 2025
My new 'certified' car has been in the service department more than I've driven it. Basically, problem after problem. more than I've driven it. Basically, problem after problem. More
by Troyabme
