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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,968 reviews
June 24, 2020
5k mile service the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. More
by NFMP67
Verified CustomerEmployees Worked With
June 19, 2020
Continued Satisfaction I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure of working with Miguel several times and he's super accommodating, relaxed, and knowledgeable. Would recommend for sure. More
by Thomasthejung
Employees Worked With
Miguel Meza
June 18, 2020
They were so nice and accommodating with the difficult financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ More
by taylorgee19
June 18, 2020
Everyone was so kind and helpful! Lillian was especially great in assisting me for my visit that day. Appreciate the overall wonderful service I received! great in assisting me for my visit that day. Appreciate the overall wonderful service I received! More
by ASHLEYMCAIRO28
Employees Worked With
Lillian Juarez
June 18, 2020
Not able to contact him. Leave him message and let his colleagues to call me back for times, never call back. Will not come to this dealer again. colleagues to call me back for times, never call back. Will not come to this dealer again. More
by Business19
Employees Worked With
Miguel Meza
June 17, 2020
Great service! Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to h Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to have, at this point, but the Service Dept. has been there to help me in the most easy way possible. More
by krtheking
Employees Worked With
Bill Dolan, Adam Khamsot, Mark Newton
June 17, 2020
5 stars! I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to m I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to my office. Great service! More
by katie.r.hayes
Employees Worked With
Migual in service was super helpful and nice!
June 17, 2020
Excellent Pick up and Drop off Service I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional a I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional and courteous! I have taken my vehicle to the dealership a few times for different services, and the Service staff has always been wonderful to work with. More
by VNDINARDO
Employees Worked With
June 17, 2020
Quick, professional, perfection Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, fo Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, found, etc. at pick-up. More
by MELISSA C.
Employees Worked With
