Volkswagen of Downtown Chicago

Excellent Service Car had an emergency light that came on while daughter was driving. Auto was towed in free of charge in the evening and is was resolved by 9:30am next Car had an emergency light that came on while daughter was driving. Auto was towed in free of charge in the evening and is was resolved by 9:30am next morning. Could not ask for any better service. More

Speed Plus Service The main reason why I continue to lease cars through Fletcher Jones is because of their amazing service group. For being a dealership in the city th The main reason why I continue to lease cars through Fletcher Jones is because of their amazing service group. For being a dealership in the city they make the experience enjoyable. The staff knows how valuable your time is so they get you in and out at break neck speed. More

Great service Service identified some issues that were not part of the service package but needed to be addressed. They charged less than typical tire dealers to r Service identified some issues that were not part of the service package but needed to be addressed. They charged less than typical tire dealers to replace our 8-year old worn front tires. They also looked carefully at our extended warranty to be sure we weren't charged for items covered under it. More

VW Golf R The guys at the service are awesome! Mr. Heberto, Servando and the rest of the guys there are awesome! Very friendly and very helpful! Will be my serv The guys at the service are awesome! Mr. Heberto, Servando and the rest of the guys there are awesome! Very friendly and very helpful! Will be my service for a long time! More

Superb Service Excellent communication and service on my car was performed without issue. Really like this dealership for their customer service and professionalism Excellent communication and service on my car was performed without issue. Really like this dealership for their customer service and professionalism. In addition, they cleaned my car inside and out, a nice perk. More

Excellent service. Friendly and not pushy. I had looked at a CPO vehicle but a brand new Tiguan came with 0% financing. Easy buying experience. First service visit. Again an easy experience. I had looked at a CPO vehicle but a brand new Tiguan came with 0% financing. Easy buying experience. First service visit. Again an easy experience. Also a great car! More

Very Satisfied Thank you to everyone at Fletcher Jones for making sure my vehicle was repaired in the same day. Thank you to Robert for giving constant updates on wh Thank you to everyone at Fletcher Jones for making sure my vehicle was repaired in the same day. Thank you to Robert for giving constant updates on when my vehicle would be done. More

excellent reprogramming of key Everyone was courteous, professional and nice. It was nice to have wifi in the waiting room. The service took less time than estimated. Good experi Everyone was courteous, professional and nice. It was nice to have wifi in the waiting room. The service took less time than estimated. Good experience overall. More

Top notch service and customer relations Full check up on the car, full detail .. Excellent work. Friendly, and helpful staff. Informed me of recall situation. The shuttle drivers got me to m Full check up on the car, full detail .. Excellent work. Friendly, and helpful staff. Informed me of recall situation. The shuttle drivers got me to my apartment and back quickly and safely and were pleasant. More

Excellent Service Brought my CC in for it's first routine maintenance. We had some body work to be done as well and Heberto got us a quote, which we approved, and got h Brought my CC in for it's first routine maintenance. We had some body work to be done as well and Heberto got us a quote, which we approved, and got he car over to the body shop after our service was complete. More