Volkswagen of Downtown Chicago

Poor service, don't return calls We purchased a used Subaru from this dealer in early April. We had just moved to Chicago and needed a car quickly. The sales person Arthur was pleasan We purchased a used Subaru from this dealer in early April. We had just moved to Chicago and needed a car quickly. The sales person Arthur was pleasant and came to show us the car as the dealership was closed with the COVID restrictions. The car had a couple of issues, defective rear door struts and a missing second key. Arthur promised us that they would be resolved quickly and we paid for the services to purchase the car. The few days turned to weeks. Initially, Arthur blamed the delays due to COVID. Upon calling the service manager in mid-May, it turned out the parts had not been ordered. They ordered the struts and fixed the rear door. The dealer also promised to order a new key for which we had paid $200. Since then, they are no longer returning our calls, so we don't have a second key and short the $200 paid up front. More

Very satisfied with sales and financial services Very friendly and professional service. Chris Smith is the excellent sales person. Fair negotiations of price and financing. Overall experience is ver Very friendly and professional service. Chris Smith is the excellent sales person. Fair negotiations of price and financing. Overall experience is very satisfactory. Thank you. More

Customer review of Downtown Chicago Volkswagen My vehicle was a little over the deadline for an oil change due to Covid restrictions and fears about bringing in the car. An appointment was made a My vehicle was a little over the deadline for an oil change due to Covid restrictions and fears about bringing in the car. An appointment was made a relatively short period with an 8 am appointment. All Salespersons and employees were wearing masks. and the work on the car began immediately. Herberto kept me informed and addressed me politely (calling me Ms. Evelyn). When I checked the cost of an Uber ride to my home $48.33, I gasped out and the Rep suggested I just wait to see the disposition of the car inspection. During my wait in the reception area, it was clean and quiet. Upon having to use the restroom it was also very clean ( as if I was the 1st lady to use it that Saturday morning). Herberto secured me a loaner car although the conversations I overheard seemed to make me feel there might not be enough cars or some problem. I was very relieved as Herberto was very patient as I located all needed papers for the loaner car. The service of my vehicle was completed two days earlier than the original estimated time which of course was fine. I would gladly recommend this dealership location as I came waay out of my area for this type of service. More

Volkswagen service experience Brought my Volkswagen in for servicing. I had an issue with a wrong part that was ordered. However, Herberto brought it to the Service Managers' atten Brought my Volkswagen in for servicing. I had an issue with a wrong part that was ordered. However, Herberto brought it to the Service Managers' attention and Bill reached out and rectified the situation. Great customer service! More

Service was fine. I was disappointed to pick up my car and see it had not been driven through the car wash. I thought that was standard VW service. and see it had not been driven through the car wash. I thought that was standard VW service. More

Didnt do much. these guys always say theybhave to REPLACE evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. More

extremely professional and helpful. Went beyond expectation Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful face of the dealership. I would recommend Bill to anyone. Honesty is the number one concern for my wife and I and we have never been happier with an individual responsible for the repairs of our car. I only hope you appreciate him like we do. We will use your company again in the future for certain because of Bill. More

Bill the service manager and Miguel provided excellent service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner ca service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner car. More

Good experience Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. More