Volkswagen of Downtown Chicago

Miguel Meza and Bill Dolan went above and beyond to make sure my experience was great. Their communication and transparency about my car was fantastic. sure my experience was great. Their communication and transparency about my car was fantastic. More

Brought my 2019 tiguan to get the mirror looked at and fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I wo fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I would have to pay to get the correct mirror ordered. This is completely unacceptable. Herberto and I looked at the mirror before I ordered the part and I left the car with you guys for a few days. During that time you could have easily realized this buy looking at the service order and sending out to paint. This has now been a almost two week back and forth to the service dept and a waste of my time. I asked to speak with a manager and did not get a chance to speak with anyone. More

always delivers! Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I b Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I bring my cars in, always cared for in a professional, competent manner. More

The customer service is 💯 . The reps explain all work that is done, recommends other service and I like that they let you know if you need it now or if you can wait. that is done, recommends other service and I like that they let you know if you need it now or if you can wait. More

Luis was a great Rep and offered me the best options for my required service. Explained the 21-PT check and issues that the tech found - also provided relief on timing of the services recommended and severi my required service. Explained the 21-PT check and issues that the tech found - also provided relief on timing of the services recommended and severity. Will certainly come back to VW Downtown and speak to Luis. More

Speedy and prompt service.Service reps was nice and courteous. I got my vehicle serviced and never left the comfort of my home! Love it! courteous. I got my vehicle serviced and never left the comfort of my home! Love it! More

VW downtown has excellent service and staff. My service advisor Adam was a great help and kept me informed about my vehicle. Great service all around. My car is running great and im very Happy!!!! advisor Adam was a great help and kept me informed about my vehicle. Great service all around. My car is running great and im very Happy!!!! More

Excellent service. The car was picked up on time, serviced super well and delivered back to my house. The communication with the service department was great as usual. serviced super well and delivered back to my house. The communication with the service department was great as usual. More

Always a friendly staff willing to go the extra mile to provide good service. They are often very busy and sometimes struggle with scheduling, but it’s clear they have the professionalism and dedication to provide good service. They are often very busy and sometimes struggle with scheduling, but it’s clear they have the professionalism and dedication to ensure their customers are satisfied. More

Salesman doesn't know what they're doing Nick seemed friendly at first, but the finance department messed up my numbers, which resulted in me needing to come back the day after signing all th Nick seemed friendly at first, but the finance department messed up my numbers, which resulted in me needing to come back the day after signing all the paperwork to sign more paperwork with different finance numbers. The car also didn't come with a second set of keys, which the dealer admitted the car was supposed to come with a separate set of keys. It took the dealer 4 weeks to get me a second set. They never followed up on this with me, despite promising to. I had to call them at least five times to finally get them to agree to cut a new pair of keys. Nick seemed like he had no idea what he was talking about or doing. More