Volkswagen of Downtown Chicago

Excellent service, I have another VW dealer near but travel further because this location puts me at ease. Recommendations on what additional services are needed and by when are given to keep my vehicle travel further because this location puts me at ease. Recommendations on what additional services are needed and by when are given to keep my vehicle running well. I don't feel over charged and they gave me a discount on my last visit. More

Outstanding! Angie made the whole process so easy. She's smart and responsive and great to work with. Exponentially better than my previous car-buying experience w Angie made the whole process so easy. She's smart and responsive and great to work with. Exponentially better than my previous car-buying experience with another dealer/brand. I love my new car. Thank you! More

Competent and friendly I have had only good experiences with both sales and service people at Downtown Volkswagen of Chicago. Everyone I've dealt with has been knowledgable I have had only good experiences with both sales and service people at Downtown Volkswagen of Chicago. Everyone I've dealt with has been knowledgable and competent. I would recommend this dealership to friends. More

Kenny was great to work with. He was very knowledgeable of the business. I had a nice experience purchasing a vehicle. Overall team was very friendly. of the business. I had a nice experience purchasing a vehicle. Overall team was very friendly. More

Fantastic service in a timely manner! Response time was immediate. Excellent explanation of billing and service performed. Always confident in bringing my car in for service. Thanks! immediate. Excellent explanation of billing and service performed. Always confident in bringing my car in for service. Thanks! More

Great experience with very knowledgeable staff I had a wonderful experience with my purchase from VW of Downtown Chicago. They brought the vehicle to my home for a test drive which was very conveni I had a wonderful experience with my purchase from VW of Downtown Chicago. They brought the vehicle to my home for a test drive which was very convenient. The sales rep was extremely knowledgeable about the vehicle and features. They even helped return my leased vehicle to another dealership so I didn't have to deal with the hassle. I feel great about my decision to purchase from VW of Downtown Chicago and would highly recommend this dealership. More

Great Service! I took my daughters Jetta in for its scheduled service and the experience was great. Adam was very helpful in getting my vehicle checked in. Picking I took my daughters Jetta in for its scheduled service and the experience was great. Adam was very helpful in getting my vehicle checked in. Picking up the vehicle was quick and easy as well. More

Good experience with the people involved in the sale if my new car. A little long on the wait time but great experience regardless. Great group of people my new car. A little long on the wait time but great experience regardless. Great group of people More

Incompetent and deceptive. I highly recommend you avoid this outfit. You deserve better than Downtown Volkswagen. In particular avoid finance department - I’m looking at you Mark Neeton. Charged a $695 pr this outfit. You deserve better than Downtown Volkswagen. In particular avoid finance department - I’m looking at you Mark Neeton. Charged a $695 prep charge for a used car. Terrible communication and god forbid you have a problem with your purchase. You will. Try another dealer. More

Excellent service. Got exactly what I needed. They took the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. the time to make sure all questions and concerns were addressed also they covered additional charge to avoid us having to pay for additional fees. More