Volkswagen of Downtown Chicago

Very helpful and Accommodating and have me a great deal Very helpful and Accommodating and have me a great deal for my trade also Went the extra mile To pick up my new care which was located at another d Very helpful and Accommodating and have me a great deal for my trade also Went the extra mile To pick up my new care which was located at another dealership More

Nick Freeman was FANTASTIC! He communicated with me before going into the dealership and was very quick with his responses to my questions. I live An hour from the dealership and drove into the city to before going into the dealership and was very quick with his responses to my questions. I live An hour from the dealership and drove into the city to buy the car from him vs having the car sent to a dealership by my home because of him. More

Things started out great but once we decided to buy the car, the rest of the experience was very disappointing . We were left waiting for hours in the showroom and when we were called to pick up the car t car, the rest of the experience was very disappointing . We were left waiting for hours in the showroom and when we were called to pick up the car the next day it wasn’t ready and we waited another hour! More

Fantastic service, convenient location, and a very competitive price. I've had prior cars serviced here, but hadn't bought one at this location since it was Fletcher Jones. Very happy with my recent p competitive price. I've had prior cars serviced here, but hadn't bought one at this location since it was Fletcher Jones. Very happy with my recent purchase and would certainly recommend the dealer to anyone looking. More

Luis, Is always very helpful when I take my vehicle for Luis, Is always very helpful when I take my vehicle for service and professional. When I have questions if he is unsure at the time he will find ou Luis, Is always very helpful when I take my vehicle for service and professional. When I have questions if he is unsure at the time he will find out what is needed and get back with an answer. More

I was ushered into the correct side by a nice young lady. Then, I was helped by Louis. Borris was a great host and answered my questions while I waited. The whole staff was very friendly. Then, I was helped by Louis. Borris was a great host and answered my questions while I waited. The whole staff was very friendly. More

Angie Berg worked very hard to gain my business and she was a pleasure to work with. Thank you for a great sales experience Angie. was a pleasure to work with. Thank you for a great sales experience Angie. More

My experience with Angie Berg - and everyone, really - at Volkswagen of Downtown Chicago was wonderful. Angie possesses a thorough knowledge of the VW product. She listened attentively, allowed me to ask que Volkswagen of Downtown Chicago was wonderful. Angie possesses a thorough knowledge of the VW product. She listened attentively, allowed me to ask questions and explore the possibilities, and quickly understood precisely what I was looking for. She made everything easy and pleasant. VW of Downtown Chicago has earned a customer for life! More

Service department VW of Downtown Chi-highly recommended!!! I brought my car in to be serviced due to a recall, my service adviser, Lillian Juarez, was top notch. My car was washed before given back. A week lat I brought my car in to be serviced due to a recall, my service adviser, Lillian Juarez, was top notch. My car was washed before given back. A week later I noticed oil leaking after two oil changes that took place at a neighborhood service shop that almost killed my engine. I proceeded to call Lillian and discussed my concerns. She was very knowledgeable and put me at ease during the entire process and kept me updated throughout the course of the service. To top it off, they were nice enough to not charge me for work that has been done. I am very satisfied with service and my service adviser, Lillian. Highly recommend this facility, always felt so re-assured and educated on the vehicle. More

Very nice, quick and easy to work with. Miguel was awesome and kept me in the loop throughout the day on what services were needed. awesome and kept me in the loop throughout the day on what services were needed. More