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Volkswagen of Downtown Chicago
Chicago, IL
3,215 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,215 reviews
September 17, 2020
Car tire was fixed in a timely mannerThe service team Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for se Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for service was good. More
by leoeverson
Verified CustomerEmployees Worked With
Bill Dolan, Adam Khamsot
September 17, 2020
Friendly staff. They ran behind on appointment time causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash is complementary however the wait for that was an additional 20 minutes so I passed this time. Over all good experience More
by ASHDICO
Employees Worked With
September 17, 2020
They were very thorough with my car and. Went beyond helping to make sure my car was in perfect order!! I’ll definitely be using your services again helping to make sure my car was in perfect order!! I’ll definitely be using your services again More
by NTASIOPOULOS1997
September 15, 2020
Gerardo Negrete was extremely professional and helpful. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. More
by STEMADSEN
Employees Worked With
Gerardo Negrete
September 15, 2020
I’m very satisfied with the service. The service representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. More
by nwokoisrael
Employees Worked With
September 12, 2020
Selling my car was very simple and easy. Boris and his assistant explained the process very accurately and took great care of me. They even made sure I got the best price for my car. assistant explained the process very accurately and took great care of me. They even made sure I got the best price for my car. More
by adurham76
Employees Worked With
Boris in the KBB department, Matt Sanchez
September 12, 2020
Chris was a fantastic and very patient sales person who helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car. I would highly recommend this dealership especially for people who haven't bought a car for a long time or it's their first car, they really do walk you through all possibilities and gave some great advice. More
by rebeccapalmet
Employees Worked With
September 11, 2020
I had some initial problems with the Lane Assist sensors on my new Tiguan, but Nick Freeman, my Salesman, and Luis and Herberto in Service got me fixed right up! on my new Tiguan, but Nick Freeman, my Salesman, and Luis and Herberto in Service got me fixed right up! More
by JOHN H.
September 11, 2020
I will always come here first to buy a car , after the fabulous way we were treated and taken care of by their talented team of very kind and competent people ❤ Thank you for going above and beyond to g fabulous way we were treated and taken care of by their talented team of very kind and competent people ❤ Thank you for going above and beyond to get me into my new, beautiful , vehicle! More
by kerrysingleton15
Employees Worked With
Joanna Davila, Boris Nikolov, Frank Stanghellini
September 10, 2020
Great team in the sales and finance departments. Everyone wore masks and I felt safe while purchasing a car during a pandemic. Would highly recommend Volkswagen of Downtown Chicago. wore masks and I felt safe while purchasing a car during a pandemic. Would highly recommend Volkswagen of Downtown Chicago. More
by KA
Employees Worked With
Kenny Akpan, Mark Newton
