Volkswagen of Downtown Chicago

I will tell any and everyone not to buy here. Just poor service i guess because I'm a African American woman i get no respect. service i guess because I'm a African American woman i get no respect. More

Continued Satisfaction I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure of working with Miguel several times and he's super accommodating, relaxed, and knowledgeable. Would recommend for sure. More

Not able to contact him. Leave him message and let his colleagues to call me back for times, never call back. Will not come to this dealer again. colleagues to call me back for times, never call back. Will not come to this dealer again. More

Everyone was so kind and helpful! Lillian was especially great in assisting me for my visit that day. Appreciate the overall wonderful service I received! great in assisting me for my visit that day. Appreciate the overall wonderful service I received! More

They were so nice and accommodating with the difficult financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ More

Excellent Pick up and Drop off Service I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional a I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional and courteous! I have taken my vehicle to the dealership a few times for different services, and the Service staff has always been wonderful to work with. More

Quick, professional, perfection Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, fo Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, found, etc. at pick-up. More

5 stars! I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to m I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to my office. Great service! More

I bought during quarantine so I understood the delays and waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no payments for 60 months. Due to mistakes in my paperwork I was asked to make payments immediately. After many phone calls They admitted their mistake and agreed to fix. I arrived for my appointment to sign paperwork and waited over an hour at which time I was told I would have to wait I definitley. I expressed my frustration and was assured a call. No call, no fix. Hard to tell if it is disorganization or lack of care. Either way I was not provided what was promised. You have many options to buy a VW in chicago. Don’t chose this one. More

Great service! Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to h Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to have, at this point, but the Service Dept. has been there to help me in the most easy way possible. More