Volkswagen of Downtown Chicago

Super Service Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the proc Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the process so easy. More

THE WORSE CAR BUYING EXPERIENCE IN 45 YEARS TALK TO MICHAEL ZAFIRIOU AND MARK IN FINANCE AND INSURENCE. I purchased a VW Atlas on 11/2/2019 THEY HAVE NOT PAID OFF MY TRADES AS OF 12/9/2019 I GOI TALK TO MICHAEL ZAFIRIOU AND MARK IN FINANCE AND INSURENCE. I purchased a VW Atlas on 11/2/2019 THEY HAVE NOT PAID OFF MY TRADES AS OF 12/9/2019 I GOING TO HAVE A 30 DAY DELINQUENCY ON MY CREDIT. SEE YOU IN COURT. More

Best place to take your VW Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful and I got my car in and our there very quickly!! More

New car purchase We acquired the VW Tiguan 2019 and the experience was awesome! Great service and easy to do business with them. Anthony took the time to pick us up at We acquired the VW Tiguan 2019 and the experience was awesome! Great service and easy to do business with them. Anthony took the time to pick us up at our place, drove to the garage and showed us all possible colors and combinations More

Great service!!! Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experie Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experience was fabulous!!! More

Recall My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. More

Above and Beyond I made an appointment to come in. I planned to buy a car that day if possible. Of course, the car I wanted (in my preferred color) was not in their I made an appointment to come in. I planned to buy a car that day if possible. Of course, the car I wanted (in my preferred color) was not in their inventory. Not only did they find my very particular car color, trim and features, but they managed to get it to the dealership that day and I drove home in my beautiful new car. Above and beyond to make me happy. Love it! More

great service pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. More

Angie and Bill were very responsive through the process This was my first experience with Volkswagen and the showroom and sales staff were welcoming and did not create a stressful environment. I left a pair This was my first experience with Volkswagen and the showroom and sales staff were welcoming and did not create a stressful environment. I left a pair of expensive sunglasses in my trade in vehicle and Angie was able to retrieve two days later, which I greatly appreciated. More

Love my car. Loved the experience. I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they go above and beyond to work with customers and make them happy. Joanna and Bojan made the process easy! I definitely recommend this dealership! More