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Volkswagen of Downtown Chicago
Chicago, IL
3,137 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,137 reviews
December 06, 2019
great service pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. More
by IZZYHOME
Verified CustomerEmployees Worked With
justin
December 05, 2019
Great & easy I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. More
by DEVINROKZ
Employees Worked With
December 05, 2019
Great experience I had a great experience purchasing my VW CC. The car was all set for me to take it out on a test drive, my sales person was very nice and knowledgeab I had a great experience purchasing my VW CC. The car was all set for me to take it out on a test drive, my sales person was very nice and knowledgeable about the car. Also there was no pressure and it was a great price. I would definitely buy from them again. More
by gallardopaul
Employees Worked With
Joanna Davila, Denis Tomsa
December 05, 2019
Excellent experience - painless Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in a freshly washed car in no time. More
by PAM.MADIGAN
Employees Worked With
December 05, 2019
Great Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experie Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experience was great and appreciated. More
by NEILUS.ARMSTRONG
Employees Worked With
December 05, 2019
Love my car. Loved the experience. I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they go above and beyond to work with customers and make them happy. Joanna and Bojan made the process easy! I definitely recommend this dealership! More
by REBECCA21
Employees Worked With
Joanna Davila, Bojan Kokanovic
November 29, 2019
very nice customer service luis is very nice to costumer and very quick respond. thank you luis. i would like recommend u to my friend live in the city. luis is very nice to costumer and very quick respond. thank you luis. i would like recommend u to my friend live in the city. More
by cici
Employees Worked With
November 27, 2019
Trade-in, new purchase Bill and Jason were incredibly helpful and professional. I had a great experience and would recommend them! They were both friendly and easy to work w Bill and Jason were incredibly helpful and professional. I had a great experience and would recommend them! They were both friendly and easy to work with. More
by CSCHNOLL88
Employees Worked With
Jason Halley, Bill Prince
November 26, 2019
Great experience Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you b Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you both! More
by AMELIAARRIGO
November 25, 2019
5k service Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that the Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that they fixed. Great experience More
by KARIE.STEWART
Employees Worked With
