Volkswagen of Downtown Chicago

Complete A/C service I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they d I was traveling from New York and initially took my vehicle to Northtown VW in Buffalo NY. They had my vehicle for a whole week and kept saying they did not have the proper tool to fix the vehicle? So I just to them to put my vehicle back with the A/C still not functioning and took my trip to Chicago for a conference. I arrived in Chicago and VW of downtown Chicago get me right in fixed the vehicle in two day and supplied me with a loaner as so not to inconvenience me! These guys are truly AMAZING! More

Beware of VW and Volkswagen of Downtown Chicago! I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and I bought a brand new VW GTI from Fletcher Jones, and after only 33K miles the check engine light came on, and I was informed I needed a new turbo and was given a service bill for $6,000. I had believed VW built quality cars, and stood behind that reputation, but I will never buy another VW and will never step inside another Fletcher Jones. More

A lot of back and forth but with quick paperwork There was a lot of back and forth which is typical and we ultimately came to an agreement. Finance was quick to get us out of there with all the paper There was a lot of back and forth which is typical and we ultimately came to an agreement. Finance was quick to get us out of there with all the paperwork as it was way past closing time. D’Angelo was the initial person I spoke to on the phone. He is friendly and persistent. When we came back the following day after the sale to drop off a few things and get our walk through it took forever to get someone to help us. They knew we were coming in but it was a Saturday and I had to wait for more than an hour to get someone to help me. The manager constantly checked up which was nice but I really think they could’ve prioritized us at that moment to get us out the door. More

World Class Service Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to th Luis was a complete pleasure to work with. He was welcoming, clearly communicated the diagnostic test and ensured a thorough follow-up. I am new to the city of Chicago and the Volkswagen family, I couldn't have worked with a better Service associate! :) More

Excellent service, fast and friendly thank you bill dolen of the service manager and thank you Chris Smith of the salesmen he is amazing service I never meet service, fast and friendly thank you bill dolen of the service manager and thank you Chris Smith of the salesmen he is amazing service I never meet More

Quick, simple, friendly, fun! Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly re Simple addition for trunk spring on my 2019 Jetta. In and out plus a car wash! Luis was extremely helpful in getting me in and out in time . Highly recommend this service center! More

Angie was great! The finance guy was great! I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie i I’m so glad I decided to visit this dealership. From the time I walked through the door everything went smooth. I’m so happy with my purchase. Angie is great! The finance guy was great! The manager was also great! More

Good service Adam remembered my headlight problem that was allegedly fixed the first time. However, it wasn’t fixed correctly. So Adam made sure the repair was com Adam remembered my headlight problem that was allegedly fixed the first time. However, it wasn’t fixed correctly. So Adam made sure the repair was completed correctly and no additional charges. More

Great Customer Service This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful This VW dealer was extremely pleasant to work with during my car buying experience. I enjoyed working with Angie as my sales rep and I got a beautiful vehicle! More

Successful but No car wash.... who’s is such a nice touch af They took care of the recall item and gave us a Lyft to and from my husbands office which was very nice. He said they were very informative throughou They took care of the recall item and gave us a Lyft to and from my husbands office which was very nice. He said they were very informative throughout the day but he was very disappointed when he showed up and the car wasn’t washed. He asked why there was no car wash and they said they never told them to do it. That was probably the biggest disappointment of the visit! More