Volkswagen of Downtown Chicago

I have serviced my vehicle at the dealership since purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. More

Great job! Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything. I was lucky my vehicle is still under warranty otherwise this would have cost $8 More

I bought a car 4 days ago, the car was sold because it was problem-free, the car drained engine water in 4 days, the air conditioner is hot, it does not blow, Emre, the name of the friend who sold it, sai was problem-free, the car drained engine water in 4 days, the air conditioner is hot, it does not blow, Emre, the name of the friend who sold it, said there was no problem, but Rana was problematic More

This place expanded beyond its capabilities to provide quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experienc quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experience. More

Great service and felt well taken care. I wish the wait time was shorter for a patched tire, but overall was satisfied. I wish the wait time was shorter for a patched tire, but overall was satisfied. More

quick and friendly. The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experi The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experience and I will return the next time my auto needs service. More

Grant is awesome! Timeline and communication updates can be better. Good but could be better. Timeline and communication updates can be better. Good but could be better. More

Excellent experience leasing a Taos with Julian and Jonathan! Honest, kind, and knowledgeable. Highly recommend!! Jonathan! Honest, kind, and knowledgeable. Highly recommend!! More

Poor performance by Service Dept staff. I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conver I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conversations w/ 3 team members and the manager in order to get multiple different and contradictory explanations on how to resolve the issue More

They had the vehicle I wanted but the experience was very sub par. They did nothing to earn my business except have the car I wanted. They refused to make me a 2nd key on an expensive vehicle and they backed sub par. They did nothing to earn my business except have the car I wanted. They refused to make me a 2nd key on an expensive vehicle and they backed out on their initial agreement with my trade in criteria. They also quoted me a 5.49% rate then proceeded to tell me my credit was perfect and offered me an 8.99. Only after I said nope give me my keys did they magically get it back around the 5.5 mark. Also ran my credit 6 separate times which was a nice hit on a perfect credit score. I love my vehicle I chose but truly regret doing business with them. Salesperson was fine, front desk was fine, but management and finance were rude and arrogant. More