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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.4
3,168 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,168 reviews

August 31, 2025

Experience was excellent, car i originally set appointment for was sold. However, still satisfied overall. More

by NIYOKA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 31, 2025

I bought the car two weeks ago and ordered the delivery service. Right now I still haven’t received the car I purchased. The process is too slow and my first purchase with their store is not smooth. More

by YCUI0311
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocco Cesario
3.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you and we will reach out. Please reach out to Michael Zafiriou or Jay Jaber at 312-628-4839.

August 30, 2025

I’m not sure about the dealership but the fact that they employ such a jerk says something More

by Amazingspecimenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 30, 2025

Zuri met me at the service entrance and he was very knowledgeable and extremely helpful ! More

by rich.moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zuri
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Aug 30, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 28, 2025

My car battery died and I brought it in for service without an appointment. Fred helped me right away and my car was fixed within two hours so I could drive to work that day. He clearly communicated wh More

by OB_Chicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 28, 2025

Mohammed my salesman was a pleasure to deal with despite me not making a purchase. My problem with the dealership is a ridiculous $1695 dealer prep fee. More

by tennas
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Volkswagen of Downtown Chicago responded

We appreciate your business. We are happy to hear your experience working with Mohammed; however, we'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon.

August 27, 2025

Very good service and they answered all the questions I had. I will buy from here every time More

by SENTSDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 26, 2025

Very friendly people but I sat 3 hours for an oil change, that's Ridiculous. Service salesman informed me they were behind from day before. More

by EZBNSEXY74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 26, 2025

It's a nice newer facility. The staff was nice and offered me an uber which I liked More

by CAMPBELLKAMERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Volkswagen of Downtown Chicago responded

Kameron, we are thrilled to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 26, 2025

I had the best service I need while I was waiting for my car to be fixed. Thank you Downtown VW. More

by MHARDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

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