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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,131 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,131 reviews

July 22, 2025

Luis provided detailed, transparent and communicative customer support. Luis even responded to my after-working-hours questions. More

by dougdew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 22, 2025

I have been generally please with service bit am mot happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by d More

by SUSANNE703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback, Susanne. Please don't hesitate to reach out if you would like to discuss these issues in more detail, we would appreciate the opportunity to address your concerns! We sincerely value your business and look forward to your next visit.

July 22, 2025

Jimmy helped make my trade in and car buying process super easy and smooth. Very professional and definitely made sure to give us the best service. We were in and out in one day! Very happy with my purc More

by shelbysanfelippo09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baha Yer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 21, 2025

Thank you for helping me today. You did a great job! Service was fast and polite! More

by apariciojozef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Guadalajara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

July 21, 2025

Luis was a great help and answered any question I had. Highly recommend him for your service needs. More

by anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 21, 2025

They contacted me buy my car and the process went smoothly. Price was ok abd we had no problem. More

by marcio.ferrini
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel Guadalajara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 20, 2025

The salesmen Luis and finance dept were great. Explained everything clearly and were great to work with. They took care of every request that I had. More

by DHARDAWAY74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know
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Jul 24, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

July 19, 2025

Excellent customer service and professional staff. Thank you for a great car service experience. I would recommend this location to my friends. More

by corecommunications7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 18, 2025

100% recommendations for my favorite dealers to buy car 🚗 next time buy a new car 🚗 for me and my family More

by kemalcantoray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 18, 2025

Luis was fantastic while my vehicle was being serviced. He is always very kind and helpful while explaining to me the diagnosis of my vehicle. More

by Brittiny Giraldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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