Volkswagen of Downtown Chicago

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! they helped me to get my first car, and have continued to provide great service. thank you! More

My car took over one year to be returned. I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! More

Fernando was incredibly helpful! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! More

Alonzo was awesome and I really appreciate him taking such good care of me. I did not have an appointment, but I could to stop by Downtown Volkswagen to see if they could help me and help me they did! Mr such good care of me. I did not have an appointment, but I could to stop by Downtown Volkswagen to see if they could help me and help me they did! Mr. Alonzo listened to me and made sure that would look into all of the actual/potential issues I mentioned. He even ordered a car service to take me home. My vehicle was ready for pickup when he said it would be and the even have the car a nice cleaning for me. Since the service, my vehicle drives so week and there are no issues. Thank you Mr. Alonzo for taking such good care of me! You are awesome!!! More

Excellent service. Easy to contact and good communication. The work was done in a very timely manner. Easy to contact and good communication. The work was done in a very timely manner. More

Jimmy and Davis were amazing and very helpful during this process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. More

Easy to work with and always helpful. good location with easy access to the service center. good location with easy access to the service center. More

Mohammed was very professional, knowledgeable, and patient about the process and forthcoming and transparent with me patient about the process and forthcoming and transparent with me More

Luis is great to work with and he’s an asset to VW Chicago. He communicates really well and explained all work that needed to be completed. Chicago. He communicates really well and explained all work that needed to be completed. More

I recently had the pleasure of working with Mohammed during my purchase, and I must say the experience was excellent from start to finish. Mohammed was professional, knowledgeable, and genuinely attenti during my purchase, and I must say the experience was excellent from start to finish. Mohammed was professional, knowledgeable, and genuinely attentive to my needs. He took the time to understand what I was looking for and provided helpful recommendations without being pushy. What stood out most was his clear communication and patience throughout the process. He answered all my questions, followed up promptly, and made sure I felt confident and comfortable with my decision. If you're looking for a salesperson who combines expertise with great customer service, I highly recommend Mohammed More