Volkswagen of Downtown Chicago

Poor time management and customer service. I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in t I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in the middle of the week and there was only two cars in front of me. Most importantly they want to charge nearly double for an oil change compared to other local VW dealers. More

Service desk could be more specific and let me make my decision on what I want to do. decision on what I want to do. More

My experience at VW Chicago Downtown was great. I live in Hartland Wi. And I asked Jimmy to do his best at getting me in and out of the dealership quickly and he did. The process was one of the bes I live in Hartland Wi. And I asked Jimmy to do his best at getting me in and out of the dealership quickly and he did. The process was one of the best car buying experiences I have had! Thanks Dustin More

This was the best experience i’ve ever had purchasing a vehicle! Jay really made me feel important, not just another sale. Friendly environment, I will definitely be bringing my business back to Jay at VW. vehicle! Jay really made me feel important, not just another sale. Friendly environment, I will definitely be bringing my business back to Jay at VW. More

Jay was a great guy. Very respectful and professional provided me with pricing straight up. I came to check out a car and will definitely be coming back to buy one. Very respectful and professional provided me with pricing straight up. I came to check out a car and will definitely be coming back to buy one. More

Great service and vehicles. Sales manager jay took care of us personally and answered all our questions thoroughly! Sales manager jay took care of us personally and answered all our questions thoroughly! More

Great experience , world class service. Made the process very easy and quick. Will recommend now. Made the process very easy and quick. Will recommend now. More

Luis did not return my calls nor confirm the vehicle was ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided w ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided with any paperwork on the warranty repairs that were completed nor any work that they completed. I have reached out to Luis several times since picking up the car and he has not returned my calls or answered my voicemails. When I picked up the car, my white interior had grease stains all over the seat, door, center console, windshield, and steering wheel. To date, I have no idea what they did and whether they are still working on getting the backordered parts. Awful experience. More

Good afternoon I had the pleasure of getting assisted by Celia mijangos at the Volkswagen dealership on 1111 N. Clark here in Chicago from the start she was very helpful and honest with the sale she gave me Celia mijangos at the Volkswagen dealership on 1111 N. Clark here in Chicago from the start she was very helpful and honest with the sale she gave me great tips on different models of the car she also had a wonderful spirit which is a extra plus in my book I recommend anyone who is looking for a great car or dealership with the best communication where you know what you get this is the place for you she made it her business to get me out the door with what I wanted and what I needed to be happy I appreciate it tremendously and I’m happy with that I have the smile to show it More

I’m so happy to have met Jonathan for the recent sale of my car. He’s positive, personable, and professional. He was kind and responsive – two things that mean a lot to me. In fact, I had a comparable of my car. He’s positive, personable, and professional. He was kind and responsive – two things that mean a lot to me. In fact, I had a comparable offer from another dealership, but went back to Jonathan and VW of Downtown Chicago because of the professionalism. Thank you! More