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Volkswagen of Downtown Chicago
Chicago, IL
3,048 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,048 reviews
October 26, 2024
Excellent Service! Customer focused. Maintenance and service for my vehicle was well explained. Will recommend Customer focused. Maintenance and service for my vehicle was well explained. Will recommend More
by camille_shaw
Verified CustomerEmployees Worked With
October 25, 2024
Good experience everyone was very friendly the valet parking was confusing but other then that great.. parking was confusing but other then that great.. More
by Kathy jo
October 25, 2024
I have a 2022 Taos SEL still under warranty. The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to The check engine light went on this AM. First thing I did was to make sure the fuel cap was on correctly and tight. It was. I took the car in to VW of Downtown Chicago this morning around 7AM. They called me at approx. 4PM to tell me it was the fuel cap not on properly(!). Because this was 'human' error, the warranty will not cover this and I owe them $250! So, they are basically stealing my car for a day and charging me $250 for the privilege. More
by architectward
Employees Worked With
Larry Cohen
October 24, 2024
Avery is extremely knowledgeable about vehicles and Volkswagen. She helped us purchase an Atlas. Next time I need a new vehicle I will only go to her. Volkswagen. She helped us purchase an Atlas. Next time I need a new vehicle I will only go to her. More
by Karagerke
Employees Worked With
October 24, 2024
Luis Tinoco is absolutely the best I’ve been taking my truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have I’m very happy with the attention and help that received every time I come here. He’s professionalism is outstanding⭐️⭐️⭐️⭐️⭐️ Thank you Luis😊 More
by AARONMANTECA1
Employees Worked With
October 23, 2024
Great service. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. My advisor kept me updated on all repairs. Fast, easy, friendly. Will return for my routine maintenance. More
by DEAN43
October 23, 2024
We had an amazing experience while buying our new Tiguan! We intended to shop around exploring other options, but Avery explained us all options, was very attentive and helpful in our considerations and we d We intended to shop around exploring other options, but Avery explained us all options, was very attentive and helpful in our considerations and we decided to stop our choice on VW!!! Great experience, highly recommend Avery and VW Downtown!!! More
by Olga
October 23, 2024
This is one of, if not the best dealer experience I’ve ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. ever had. If only other dealers were modeled after this, I don’t think the general dealer experience would be as bad as people think. More
by ESTOY
Employees Worked With
October 22, 2024
ROCCO ALWAYS TAKE CARE OF ME EVERY TIME I COME IN he has always go beyond everytime always go beyond everytime More
by BrittenyibitoyeE
October 22, 2024
My sales person Avery did a great job. I felt she was trustworthy and helpful. The overall process took a very long time but I am sure that I will be happy with my Tiguan for years. I felt she was trustworthy and helpful. The overall process took a very long time but I am sure that I will be happy with my Tiguan for years. More
by Nan
Employees Worked With
