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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,052 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,052 reviews

February 07, 2024

Luis was very kind and helpful. The process took a bit longer than expected, but the folks at the dealership were great More

by lkeevan
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 07, 2024

The staff that worked with me were incredibly knowledgeable, kind, enthusiastic, and patient. Overall had a great experience with no concerns. More

by JOHNFLORES910
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2024

She was kind and knowledgeable She represented your dealership well She was clear and helpful More

by EDWIN13
Recommend Dealer
Yes
Employees Worked With
Young lady helped me
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 07, 2024

Performed the service as promised. Was bringing car back, since they didn't have the adhesive the first time. More

by PHILIP.COLLIER
Recommend Dealer
Yes
Employees Worked With
Audi
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Philip! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 07, 2024

They were very far and courteous with me. If your in the market for a car or just want to sell yours I highly recommend them. More

by Dmunoz812000
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul Garcia
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 06, 2024

Very good, but they forgot to put the cap on one of my tires They forgot to put the cap on one of my tires so it got flat. More

by GYMONKI500
Recommend Dealer
Yes
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Feb 07, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 04, 2024

Luis was super kind and knowledgeable. Guided me through the process seamlessly and made sure I was comfortable while waiting. Service itself was quicker than expected and no issues. More

by ALEX.A.HARKIN
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
Report | Print
Feb 05, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 02, 2024

It was great Luis was very helpful. The dealership did a great job hiring him. More

by ISANDOZI
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again!

February 02, 2024

Timely. Convenient. Courteous. The place was clean and looked great. Heberto was terrific to work with. I cannot say that I completely understood what work w More

by BILLFREIVOGEL
Recommend Dealer
Yes
Employees Worked With
Heberto Delgado
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Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Bill, for choosing Volkswagen of Downtown Chicago!

February 02, 2024

Needed service, they completed it. That's all that I have to say on this matter. More

by KELLYKENNARD
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 02, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review, Kelly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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