Volkswagen of Downtown Chicago - Service Center

Tried to convince me to pay over $200 for coolant fluid flush despite the fact that it's not listed as a recommended service in the owner's manual, and my VW Golf only has 31,000 miles on it! And $65 for a flush despite the fact that it's not listed as a recommended service in the owner's manual, and my VW Golf only has 31,000 miles on it! And $65 for a cabin dust/pollen filter that I got and replaced myself without any tools in a few minutes for $13? What a ripoff, and was not thorough about providing the free multipoint inspection when I went to get an oil change and tire rotation. Sloppy work, and overpriced. More

Car tire was fixed in a timely mannerThe service team Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for se Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for service was good. More

They were very thorough with my car and. Went beyond helping to make sure my car was in perfect order!! I’ll definitely be using your services again helping to make sure my car was in perfect order!! I’ll definitely be using your services again More

Friendly staff. They ran behind on appointment time causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash is complementary however the wait for that was an additional 20 minutes so I passed this time. Over all good experience More

Gerardo Negrete was extremely professional and helpful. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. More

I’m very satisfied with the service. The service representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. More

I had some initial problems with the Lane Assist sensors on my new Tiguan, but Nick Freeman, my Salesman, and Luis and Herberto in Service got me fixed right up! on my new Tiguan, but Nick Freeman, my Salesman, and Luis and Herberto in Service got me fixed right up! More

Quick, considerate, and worked with y extended warranty to get things covered! Good follow up when my car was ready for pickup and easy checkout— to get things covered! Good follow up when my car was ready for pickup and easy checkout— More

I had a warantee item and needed to wait for the car and the service team did a great job getting me taken care of with no appt. the service team did a great job getting me taken care of with no appt. More

I already did this twice!Service was excellent,. I already did this twice! Service was excellent,. Herbert Delgado was knowledgeable, clear, and courteous. The work was done as requested and on ti I already did this twice! Service was excellent,. Herbert Delgado was knowledgeable, clear, and courteous. The work was done as requested and on time. Thanks. More