Volkswagen of Downtown Chicago - Service Center

Mikes was a pleasure to deal with in the service department. He didn't make me feel overly pressured to get extra services done, as I often encounter at other dealerships. department. He didn't make me feel overly pressured to get extra services done, as I often encounter at other dealerships. More

Miguel was professional. He answered all questions asked. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. More

I have worked with Adam a number of times. He is always courteous, quick to return calls, and thorough and patient when answering my many questions. Also, I am a lifetime VW owner and have serviced my car courteous, quick to return calls, and thorough and patient when answering my many questions. Also, I am a lifetime VW owner and have serviced my cars exclusively at this dealership (and its predecessors) for service ever since I moved to Chicago. By following their service advice, my first VW lasted 20 years. I "retired" my second one this summer after 23 years, and it was still running well. I hope that, with the help of VW of Downtown Chicago, my third VW will also enjoy such a long life. More

Great service. Very quick and responsive service. Service advisor gave very detailed information on what was recommended and done to vehicle. I would recommend location. advisor gave very detailed information on what was recommended and done to vehicle. I would recommend location. More

Excellent service, friendly salespeople, and an all around good experience. They seem to go the extra mile for their customers. I was only there for a quick service and was treated very well. around good experience. They seem to go the extra mile for their customers. I was only there for a quick service and was treated very well. More

They took care me right away. From the moment they picked up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. More

Great customer service!!!!!!! They attended to every issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! More

Very fast and helpful. Minor, but necessary issue was resolved quickly by friendly service person. Excellent result and service. Very reliable and trained service people. resolved quickly by friendly service person. Excellent result and service. Very reliable and trained service people. More

Fantastic service, squeezed me in and gave me a Lyft ride home! Very thorough and professional. Identified, worked w factory on issue that other dealership ignored. Car wash was also much appreciated. Highly home! Very thorough and professional. Identified, worked w factory on issue that other dealership ignored. Car wash was also much appreciated. Highly recommend. More

Mike was genuine and great in conversation elaborating on what was done and needed. I would most definitely do more business with him in the future. what was done and needed. I would most definitely do more business with him in the future. More