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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,642 Reviews

1,642 Reviews of Volkswagen of Downtown Chicago - Service Center

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October 14, 2020

The service department at VW is always extremely knowledgeable, professional and friendly. They are also quick and take the time to explain everything and make sure to ask detailed questions about a More

by DARIENALEXANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Oct 14, 2020 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 13, 2020

They do a good job and are right in downtown Chicago. Pricing is pretty competitive but always check their website for service deals. Service team is helpful recommending service that needs to happen ver More

by Steve G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review, Steve. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2020

Staff is professional and friendly. Service was quick and staff was accommodating. My appointment was in time. I would come back again. Thanks. Have a good day. More

by LISAMOY.CHI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Volkswagen of Downtown Chicago responded

Thank you, Lisa, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 12, 2020

Was a great experience. Cannot recommend enough. From booking appointment to receiving my car back everything was smooth and easy. Thanks Mike for the great service and experience! More

by alexknut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Volkswagen of Downtown Chicago responded

Thank you so much, Alex, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

October 08, 2020

Miguel Meza was very helpful and personable- thanks for being organized and getting everything finished on time! He explained everything to the best of his ability. More

by MWERNER00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Oct 08, 2020 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

October 05, 2020

Going to the shop for car repairs after getting the dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of m More

by S Appleby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

October 01, 2020

Always a pleasure. The service team always does their very best to be sure you are taken care of and satisfied. I have been coming here for 3 vehicles already, and am always happy with excellent customer More

by MICHAELHORA69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo
Oct 01, 2020 -

Volkswagen of Downtown Chicago responded

Michael, We are very happy to have provided you with such a positive experience here at VOLKSWAGEN OF DOWNTOWN CHICAGO ! We sincerely value your business and look forward to your next visit.

October 01, 2020

My service rep,Miguel, explained the annual maintenance for my 15 yr old car.I was called & informed VW needed to order a part & I gave my ok to keep the vehicle. The ervice rep explained the necessary mai More

by 12JOELOWHOMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Oct 01, 2020 -

Volkswagen of Downtown Chicago responded

Joel, Thank you so much for your kind words regarding your recent service experience working with Miguel, and for taking the time to leave us this wonderful feedback!

September 29, 2020

Excellent service, clear and understandable explanations, and wonderful follow-up. Although having to get your car serviced is never something you want to do, Mike make it as painless and pleasant as poss More

by AMM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

September 29, 2020

Excellent customer service! This is the best dealership I have worked with. John Sheehy was my Sales Man/Upgrade Consultant and I would defiantly recommend to ask for him or make an appointment with him! More

by florinda33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sheehy, Mark Newton
Sep 29, 2020 -

Volkswagen of Downtown Chicago responded

Hello, Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience!

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