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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,626 Reviews
Call Service Center (312) 614-0196

1,626 Reviews of Volkswagen of Downtown Chicago - Service Center

Sort by
February 15, 2025

Their customer service is wonderful. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. More

by AMIEFRITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

February 13, 2025

I took my car in for an oil change and inspection, and it was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closes More

by DONNAMACDUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you, Donna, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 13, 2025

Wonderful customer service representative and your dealership. Resolved all my questions. Service was completed on time. More

by bkositchek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that Luis and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 13, 2025

I scheduled an oil change. The service center installed a new battery for $550, but didn't bother to change the oil. More

by altmanam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Bode
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

February 11, 2025

Efficient, on schedule, solid communication, excellent experience. Highly recommended Volkswagen of downtown Chicago. Thank you. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Volkswagen of Downtown Chicago responded

Charles, Thank you for your very kind review. Grant and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 11, 2025

Great experience always. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. More

by at
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 11, 2025

Brought my car in for service and was helped by Luis Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis t More

by anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your service experience with Volkswagen of Downtown Chicago. Luis and our team appreciate your business and hope to see you again soon!

February 10, 2025

The service department is fine. ..it's the sales staff that could really use some help. More

by jeffrey.damaschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Volkswagen of Downtown Chicago responded

Jeffrey, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 10, 2025

Pleasant and efficient staff from the moment i drove in. Facility is clean and comfortable. Repair made as promised. More

by tlmitche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
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Feb 10, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 10, 2025

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emre Simsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Croft, Larry Cohen
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Feb 10, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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