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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,660 Reviews
Call Service Center (312) 614-0196

1,660 Reviews of Volkswagen of Downtown Chicago - Service Center

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March 16, 2025

Always professional and timely service from both sales and service. Great communication from everyone involved. More

by BZMAR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Scriven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that Shaun and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 16, 2025

Great experience - would recommend and return next time I need a car thank you for a great experience More

by thmerrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 14, 2025

My most recent purchase was great and sales staff was awesome. i’m an Atlas driver for life. I will continue use Downtown Volkswagen. More

by CHRISDINGLE
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Chris. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

March 14, 2025

Kelia was fantastic. Really responsive and made sure I was taken care of. Superb job. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 14, 2025

Great service! Everyone was really nice. I purchased a 2024 atlas cross sport. They had me in and out in about two hours or less. I love it and would recommend thei More

by monicagreen649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your review! We're thrilled to hear you had a great experience purchasing your 2024 Atlas Cross Sport. We're happy we could make the process quick and easy for you. Enjoy your new vehicle, and we appreciate your recommendation!

March 13, 2025

I had a great experience, the staff was polite and helpful & my car was serviced successfully. I was given a loner car while my car was being serviced and the parts needed were being ordered. Ive been More

by Levelboy360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Cohen
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Mar 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your wonderful feedback! We're so glad to hear you had a great experience with our team and that we could make your service visit convenient with the loaner car. We truly appreciate your kind words and are happy to be your top choice for service!

March 12, 2025

Celia was sure to leave me with an answer. Celia is courteous and professional. It was a pleasure to be directed to Celia for tech assistance as she listened patiently and showed me how to get More

by Gaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celia Mijangos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Volkswagen of Downtown Chicago responded

Gaven, it's great to hear that Celia was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 12, 2025

Much better service than the dealership I went to in the suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication More

by S. Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 12, 2025

The service went smooth and the service department team was helpful with explaining what part was needed to repair my vehicle. More

by CWASHINGTON74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 11, 2025

Mohammed and Louis helped very efficiently at sales and service at the dealership. They are very good. More

by Chauhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. Mohammed and Louis strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

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