Volkswagen of Downtown Chicago - Service Center

Service I had a very positive experience with service at the dealership. The service was completed in a timely manner and a freshly washed car is always a go I had a very positive experience with service at the dealership. The service was completed in a timely manner and a freshly washed car is always a good thing! More

Great service, as always. These guys are very professional and always go above and beyond. You are in good hands at this dealership. Check them out. professional and always go above and beyond. You are in good hands at this dealership. Check them out. More

Tire issue As always, Adam K. took very good care of my tire issue. gave me timing, options, set me up in the waiting room with internet access and coffee and a As always, Adam K. took very good care of my tire issue. gave me timing, options, set me up in the waiting room with internet access and coffee and always with great courtesy and friendliness. A great asset to our team, and a big part of the reason i keep coming back and will look at Volkswagen when it is time for a new vehicle More

Honestly one of the best Volkswagen dealer out there great service department. They also have great service advisors that really help you out when you need them. great service department. They also have great service advisors that really help you out when you need them. More

Mr. Delgado took care of all my needs when I came in to get my keys programmed and even washed my vehicle. Great customer service. get my keys programmed and even washed my vehicle. Great customer service. More

love the speed and quality of service that was provided. Everyone was extremely professional and attentive to my needs. Thank you for the speed and help. Everyone was extremely professional and attentive to my needs. Thank you for the speed and help. More

Great customer service I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! More

My car was shutting off, and I didn’t know what the issue could be. I brought it in, and the service department ran a series of diagnostic tests, and resolved the issue. Great customer service as well. Thank could be. I brought it in, and the service department ran a series of diagnostic tests, and resolved the issue. Great customer service as well. Thank you! More

Oil Change The scheduling was easy, the service was excellent and the timing was appropriate. I had a great experience with Miguel Meza as he walked me through The scheduling was easy, the service was excellent and the timing was appropriate. I had a great experience with Miguel Meza as he walked me through the whole process More

Great Customer Service, Efficient Work! I recently took my car in for an oil change, as well as to fix a few dings, and Arthur made the process seamless - from getting me a loaner to keeping I recently took my car in for an oil change, as well as to fix a few dings, and Arthur made the process seamless - from getting me a loaner to keeping in touch regarding service progress, I really appreciated the high-level of customer service. The end result was great too and only took a few days to complete! More