Volkswagen of Downtown Chicago - Service Center

I have serviced my vehicle at the dealership since purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. More

Great job! Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything Volkswagon needs to issue a recall of Jetta’s due to their seat belts suddenly not working. They know they have a problem and are not doing anything. I was lucky my vehicle is still under warranty otherwise this would have cost $8 More

Great service and felt well taken care. I wish the wait time was shorter for a patched tire, but overall was satisfied. I wish the wait time was shorter for a patched tire, but overall was satisfied. More

This place expanded beyond its capabilities to provide quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experienc quality services. They’ve sacrificed quality for quantity and cannot keep up. As a result, their services and sales department are a subpar experience. More

Grant is awesome! Timeline and communication updates can be better. Good but could be better. Timeline and communication updates can be better. Good but could be better. More

They had the vehicle I wanted but the experience was very sub par. They did nothing to earn my business except have the car I wanted. They refused to make me a 2nd key on an expensive vehicle and they backed sub par. They did nothing to earn my business except have the car I wanted. They refused to make me a 2nd key on an expensive vehicle and they backed out on their initial agreement with my trade in criteria. They also quoted me a 5.49% rate then proceeded to tell me my credit was perfect and offered me an 8.99. Only after I said nope give me my keys did they magically get it back around the 5.5 mark. Also ran my credit 6 separate times which was a nice hit on a perfect credit score. I love my vehicle I chose but truly regret doing business with them. Salesperson was fine, front desk was fine, but management and finance were rude and arrogant. More

Poor performance by Service Dept staff. I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conver I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conversations w/ 3 team members and the manager in order to get multiple different and contradictory explanations on how to resolve the issue More

Fred was very helpful in explaining the issues and what needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. More

The service guy Larry had his mechanics damage my vehicle on purpose just so I’ll have to use my warranty on purpose just so I’ll have to use my warranty More

Avoid This Dealership – Dishonest, Unreliable, and Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three week Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three weeks in repairs. Overcharged & Delayed Refunds – They overcharged me $100 for a loaner. After weeks of chasing them down, they processed a refund—but never sent it. I had to go in person, only to find out they were holding my money over a petty $5 dispute. Bait-and-Switch Pricing – They quoted $250 for a spare key, then later claimed it was $500. Zero Accountability – Instead of fixing their mistakes, they stonewalled, delayed, and nickel-and-dimed me. Untrustworthy, unprofessional, and not worth the hassle. If you're considering buying here, Don't. There are better VW dealerships that actually stand behind their word. More