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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,641 Reviews

1,641 Reviews of Volkswagen of Downtown Chicago - Service Center

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May 17, 2025

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2025

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2025

My car took over one year to be returned. I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 14, 2025

Fernando was incredibly helpful! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! More

by Alfonsecanoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 14, 2025

Alonzo was awesome and I really appreciate him taking such good care of me. I did not have an appointment, but I could to stop by Downtown Volkswagen to see if they could help me and help me they did! Mr More

by agayle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 14, 2025

Excellent service. Easy to contact and good communication. The work was done in a very timely manner. More

by Linda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

May 13, 2025

Easy to work with and always helpful. good location with easy access to the service center. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 12, 2025

Luis is great to work with and he’s an asset to VW Chicago. He communicates really well and explained all work that needed to be completed. More

by L_GLAZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 11, 2025

Very good. I have purchased 5 VWs from here. Your service has always been excellent. More

by JLCOOK178
Recommend Dealer
Yes
May 11, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 10, 2025

Quick service , great customer service! Quick service , professional care , great customer service and efficient and smooth process. More

by Anaidlherrera
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
May 10, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.