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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,623 Reviews

1,623 Reviews of Volkswagen of Downtown Chicago - Service Center

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May 02, 2025

Car engine wasn't running as smoothly as I expected after pickup. There was no oil change sticker in place of the old one which made me think even more that the oil change wasn't done. More

by LEEWILSON2000
Recommend Dealer
No
Employees Worked With
Luis Tinoco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
May 02, 2025 -

Volkswagen of Downtown Chicago responded

Hello Lee, I am sorry about returning yourcarwithou an updated oil change sticker. please shoot me a text on my cell phone 847-477-3724. I want to have your car brought back and recheck both the oil and the drivability for no charge. Thank you, Mike

May 03, 2025 -

Volkswagen of Downtown Chicago responded

Hello Brian, I left you a voicemail explaining that most manufacturers have moved away from oil change reminder stickers, as vehicles now notify owners of service intervals through their display systems. That said, we would be more than happy to place a sticker on your vehicle if that is your preference. Please let me know at your convenience how you'd like to proceed—we want to ensure this is a five-star experience for you. Feel free to reach out anytime at Fred.Borek@dtvwchicago.com. Thank you, and I appreciate your time! Fred Borek

May 01, 2025

This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. More

by piper21386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 01, 2025

Alonso was great but communication in general when you first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told More

by IHENDRY
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! Alfonzo and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 01, 2025

Excellent customer service, very informative, congenial personality, responsible approach to my request. Enjoyed the experience very much. More

by jamesstough
Recommend Dealer
Yes
Employees Worked With
Cameron Stough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Stough
May 01, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 01, 2025

Was very informative and helpful. He appraised my vehicle and and overall positive experience with angel. More

by Davidbedolla217
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Angel Guadalajara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 01, 2025

Excellent staff explain everything pretty well complete the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner More

by MUSTAFA.SIDDIQUI
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
May 02, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

April 30, 2025

Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 30, 2025

I called to discuss a part. Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! More

by 8sarah.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Stough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 30, 2025

I just want to thank you Keion Carter for helping me with my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purch More

by Keizareeyahcarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keion Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 30, 2025

Oil changes and recall repairs were done professionally. Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling fla More

by NSHAMSIDDEEN
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
May 01, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.